Patient Administrator

1 week ago


Cambridge, United Kingdom Cambridgeshire GP Network Ltd Full time

Job summary

Role Summary:

Tosupport the practice clinical team by signposting patients to the appropriatehealthcare professional or service, working as part of the practicesmultidisciplinary team.

To be responsible forundertaking a wide range of administrative duties and the provision of general supportto the surgery team. Duties can include but are not limited to, greeting patientsand signposting, booking appointments, processing of information and assistingpatients as required. This will include a mix of patient facing and clericalduties.

To act as the central pointof contact for patients, the distribution of information, messages andenquiries for the surgery team, liaising with outside organisations such assecondary care and community providers.

Main duties of the job

Liaising with clinical staff & patients as required, working with the GP Clinical System- Systm One

Monitoring the practice appointment system

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Providing a front of house first point of contact for patients within the reception area

Processing repeat prescription requests

Processing Accurx Online Triage bookings

Enter and read/SNOMED CT code data taken from clinical letters

Patient data entry allocation & collation; processing and recording information in accordance with CGPN procedures

Data entry of new and temporary registrations and relevant patient information as required

Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone

Supporting Secretarial cover as required

Support other members of staff, providing cover during staff absences

Scan patient-related documentation and attach scanned documents to patients healthcare records

Action incoming emails when necessary

Always observe patient confidentiality

Be familiar and comply with all Health and Safety rules and guidance policies

Ensure computer/written records are accurately maintained and securely stored

Other duties as necessary for the efficient operation of the surgery

About us

Cambs GP Network is a Federation of practices in Cambridge andsurrounding areas. We are a private limited companywith a socialenterprise ethos, whollyowned by our local member practices.

Weprovide a range of NHS services across Cambridgeshire, with a proven trackrecord of delivering high quality, responsive care that meets the needs oftheir patients.

Job description

Job responsibilities

Patient Administrator - Job Description

See attachment - we have attached this as a supporting file to the application

Person Specification

Qualifications

Essential

Educated to GCSE Level or Equivalent

Desirable

GCSE Maths & English Customer Service Qualification

Experience

Essential

Experience of working within a busy environment, and dealing with members of the general public

Desirable

Experience of working in General Practice. Experience in /Reception / Administration Experience of customer service delivery
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