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Patient Administrator
1 week ago
Job summary
Role Summary:
Tosupport the practice clinical team by signposting patients to the appropriatehealthcare professional or service, working as part of the practicesmultidisciplinary team.To be responsible forundertaking a wide range of administrative duties and the provision of general supportto the surgery team. Duties can include but are not limited to, greeting patientsand signposting, booking appointments, processing of information and assistingpatients as required. This will include a mix of patient facing and clericalduties.
To act as the central pointof contact for patients, the distribution of information, messages andenquiries for the surgery team, liaising with outside organisations such assecondary care and community providers.
Main duties of the job
Liaising with clinical staff & patients as required, working with the GP Clinical System- Systm OneMonitoring the practice appointment system
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Providing a front of house first point of contact for patients within the reception area
Processing repeat prescription requests
Processing Accurx Online Triage bookings
Enter and read/SNOMED CT code data taken from clinical letters
Patient data entry allocation & collation; processing and recording information in accordance with CGPN proceduresData entry of new and temporary registrations and relevant patient information as required
Offer general clerical assistance to Cherry Hinton Medical Practice in all aspects of practice delivery and project a positive and friendly image to patients and colleagues, either in person or via the telephone
Supporting Secretarial cover as required
Support other members of staff, providing cover during staff absences
Scan patient-related documentation and attach scanned documents to patients healthcare records
Action incoming emails when necessary
Always observe patient confidentiality
Be familiar and comply with all Health and Safety rules and guidance policies
Ensure computer/written records are accurately maintained and securely stored
Other duties as necessary for the efficient operation of the surgery
About us
Cambs GP Network is a Federation of practices in Cambridge andsurrounding areas. We are a private limited companywith a socialenterprise ethos, whollyowned by our local member practices.
Weprovide a range of NHS services across Cambridgeshire, with a proven trackrecord of delivering high quality, responsive care that meets the needs oftheir patients.
Job description
Job responsibilities
Patient Administrator - Job Description
See attachment - we have attached this as a supporting file to the application
Person Specification
Qualifications
Essential
Educated to GCSE Level or Equivalent
Desirable
GCSE Maths & English Customer Service Qualification
Experience
Essential
Experience of working within a busy environment, and dealing with members of the general public
Desirable
Experience of working in General Practice. Experience in /Reception / Administration Experience of customer service delivery-
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