Private Patients Officer

1 week ago

Cambridge, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Paying Patients Unit**Grade**
- Band 4**Contract**
- Permanent**Hours**
- Full time - 37.5 hours per week**Job ref**
- 180-F-245181**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Addenbrookes Hospital-Division Corporate**Town**
- Cambridge**Salary**
- £25,147 - £27,596 per annum**Salary period**
- Yearly**Closing**
- 05/05/2024 23:59Job overview

We are seeking a Private Patients Officer to come and support the Paying Patients Team at CUH.

Paying Patients incorporates the Private Patients Team, the Overseas Visitors Team, and a small dedicated Credit Control Team; all of which is focused on delivering non-NHS income to support the Trust’s financial sustainability.

The Private Patients Officer supports the professional administrative service provided by the Paying Patients Unit to all users including patients, relatives, consultants, and colleagues and ensures all income from private activity is correctly identified, charged and collected.

You will be motivated, self-driven, have good attention to detail with excellent communication and organisational skills and confidence with Microsoft Office software including Excel.

This is an interesting and challenging role which offers the post-holder the opportunity to directly contribute to service and process development and work with stakeholders across the Trust, and externally.

Main duties of the job

The post holder will help to maximise the Trust’s potential to carry out private patient activities;
Raise invoices accurately.

Liaise with all stakeholders including consultants and insurance companies to ensure authorisation for payment is secured for all private patients’ activities.

Work collaboratively with all internal and external stakeholder to ensure swift and effective resolution of queries to avoid income loss.

Working for our organisation

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

This vacancy will close at midnight on 5th May 2024

Interviews are due to be held on 24th May 2024

**Benefits to you**

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification

**Qualifications**:
Essential criteria
- Educated to NVQ level 4 / Business Admin / Accounting Technician (AAT) or equivalentDesirable criteria

MS Excel and other MS Office Packages
- Evidence of continuous professional developmentExperience

Essential criteria

Experience of working in the NHS or private healthcare sector

Experience of working in a busy clerical/office environment

Data entry experience and documentation

Significant customer service experience

Experience of dealing with difficult situations and confrontations

Experience of Microsoft office IT packages - particularly Excel

Secretarial / administrative experience

Prioritising, planning and organising own tasks.
- Experience of producing documents to a high standardDesirable criteria

Experience of billing for private healthcare treatment

Experience of working with medical records and/or EPIC

Experience of working with finance systems and/or Oracle.
- Experience of liaising with external stakeholders such as insurance companiesKnowledge

Essential criteria

Understanding of confidentiality, data protection and information governance

Sound knowledge of office procedures
- Understanding of customer serviceDesirable criteria

Understanding of private patient policies within the NHS

Knowledge of the Trust including awareness of priorities

Knowledge of Trust information systems

Knowle

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