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Private and Overseas Patients Credit Controller
4 months ago
Job summary
We are seeking a Private and Overseas Patients Credit Controller to come and support the Paying Patients Team at CUH.
Paying Patients incorporates the Private Patients Team, the Overseas Visitors Team, and a small dedicated Credit Control Team; all of which is focused on delivering non-NHS income to support the Trust's financial sustainability.
The Credit Controller is responsible for ensuring that invoices raised are paid promptly. This will also include prompt resolution of any query that may impact on the recovery of debt.
You will need to be able to demonstrate good influencing, negotiating and interpersonal skills and an ability to prioritise work-load. A flexible approach to work and a good team spirit is also an essential attribute.
Main duties of the job
The role includes working in collaboration with the Private Patient and Overseas Visitor teams; securing payment in line with Trust policies and national guidelines; identifying additional opportunities to maximise Trust income; and having input into all financial process relating to the Paying Patient's Unit.
The role will involve monitoring and timely collection of unpaid invoices that have been issued by the Overseas Visitor and Private Patient teams in line with Trust policies and national guidance.
Ensure timely payments of debts, negotiate repayment plans, generate agreement letters and monitor repayment plans to maximise recovery of debt.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on the 3rd June 2024.
Interviews are due to be held on the 17th June 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
Educated to A level or NVQ level 3 Business Admin or equivalent demonstrable experience
Desirable
Finance qualification or equivalent Evidence of continuous professional development
Experience
Essential
Demonstrable substantive Experience working in a large and complex NHS organisation Experience of liaising with patients, insurance companies and other internal and external stakeholders Experience of dealing with difficult and sometimes confrontational situations
Desirable
Previous experience of working within a credit control setting / environment Previous experience of working with medical records and/or EPIC
Knowledge
Essential
Knowledge of the Trust's patient administration and invoicing systems Knowledge of debt recovery / credit control Confidentiality and data protection processes and procedures Good customer service Awareness of NHS targets and Trust priorities
Desirable
Knowledge of Medical Terminology Awareness of regulations and policies that govern Private and Overseas Patient activities within a NHS setting
Skills
Essential
Excellent communication skills including telephone, email, face to face and the ability to adapt communication style to suit the audience Ability to organise and manage own time to keep to schedule and deadlines Ability to use own initiative and work autonomously Excellent IT skills - ability to use Microsoft office applications including spread sheets and email Strong organisational skills, impeccable attention to detail and accuracy. Ability to adapt to change, thrive under pressure and safeguard confidential information. Ability to work within a team and support the team. Ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate.
Desirable
Strong negotiation and influencing skills with ability to motivate and engage all relevant stakeholders Ability to listen to debtors and negotiate winning solutions
Additional Requirements
Essential
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.