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Performance Manager

4 months ago

Luton, United Kingdom Europcar Group Full time

Europcar is looking for Performance Managers

You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more

Would you like to be part of the Europcar team? We are looking for Performance Managers to be based at our Luton Airport location.

What we can offer you:

  • Competitive Basic Salary
  • Provision of a fully electric company car with on site charging (subject to availability)
  • Exceptional commission scheme - uncapped bonus potential with on target earnings at £40K
  • Starting on 6 weeks holiday (including bank holidays), increasing with length of service
  • Free on site car parking
  • Pension and a life insurance scheme
  • Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
  • Discounted car hire rates across our network
  • 20% discount on EE mobile phone contracts*
  • Discounted hotel rates through the Accor Group after 12 months service*
  • Cycle2Work*
  • Free annual eye tests
  • Confidential legal and support service through BUPA
  • Career progression and development

*forms part of current non contractual benefit offering

What we are looking for

  • A full, valid clean driving licence, with a minimum of 4 years driving experience is required
  • Ability to communicate effectively with people at all levels.
  • Strong customer service skills.
  • A positive management style.
  • Ability to motivate and gain commitment from the team through leading by example.
  • Good organisation skills.
  • Ability to think on your feet and work both individually and as part of a team.
  • Skilled in multi-tasking.
  • Ability to think about finding solutions rather than problems.
  • Professional approach.
  • Proven track record of driving great sales.

Main responsibilities

The role of a Performance Manager is responsible for staff training, development, coaching and overall profitability of a high volume airport including:

  • Lead a team of rental sales agents to deliver five star customer service.
  • Work closely with the Station Manager to achieve incremental sales RPD targets.
  • Maximise incremental sales through effective training, coaching and staff development.
  • Manage staff performance, through documented reviews and corrective actions.
  • Build an effective team through the promotion of a 'Serviced Based Sales' culture.
  • Support the Company's culture of 'Continuous Improvement' through daily communication with staff through dedicated coaching and feedback sessions.
  • Ensure all administration is completed accurately according to operating procedures.
  • Ensure that the station consistently achieves KPIs.

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Performance Manager within Europcar, then please apply today

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1