Sales Performance Leader

2 months ago


Luton, Luton, United Kingdom Europcar Full time

Job Overview

Europcar is in search of dedicated Performance Managers.

While you may associate Europcar primarily with car rentals, our operations extend far beyond that.

We invite you to consider joining the Europcar team as a Performance Manager.

What We Offer:

  • Attractive Base Salary
  • Provision of a fully electric company vehicle with on-site charging (subject to availability)
  • Outstanding commission structure - uncapped bonus potential with target earnings around £40K
  • Starting with 6 weeks of vacation (including public holidays), increasing with tenure
  • Complimentary on-site parking
  • Pension plan and life insurance coverage
  • Enhanced Maternity and Adoption Leave (subject to service and earnings criteria)
  • Discounted vehicle rental rates across our network
  • 20% discount on EE mobile phone contracts*
  • Discounted hotel accommodations through the Accor Group after one year of service*
  • Cycle2Work program*
  • Complimentary annual eye examinations
  • Confidential legal and support services via BUPA
  • Opportunities for career advancement and professional development

Candidate Requirements:

  • A valid, clean driving license with a minimum of 4 years of driving experience
  • Effective communication skills with individuals at all levels
  • Strong customer service abilities
  • A positive approach to management
  • Capability to inspire and secure commitment from the team through exemplary leadership
  • Excellent organizational skills
  • Adept at thinking on your feet and working both independently and collaboratively
  • Skilled in multitasking
  • Focus on solutions rather than problems
  • Professional demeanor
  • Proven success in driving sales performance

Main Responsibilities:

The Performance Manager role encompasses staff training, development, coaching, and the overall profitability of a high-volume airport location, including:

  • Leading a team of rental sales agents to deliver exceptional customer service
  • Collaborating closely with the Station Manager to meet incremental sales RPD targets
  • Maximizing additional sales through effective training, coaching, and staff development
  • Managing staff performance through documented evaluations and corrective measures
  • Building a cohesive team by fostering a 'Service-Based Sales' culture
  • Supporting the company's commitment to 'Continuous Improvement' through daily communication and dedicated coaching sessions
  • Ensuring all administrative tasks are completed accurately in accordance with operational procedures
  • Guaranteeing that the station consistently meets KPIs


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