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Performance Manager

2 months ago

Luton, Luton, United Kingdom Europcar Full time
{"title": "Performance Manager", "content": "Join Our Team as a Performance Manager

At Europcar, we're looking for a talented Performance Manager to join our team at Luton Airport. As a key member of our team, you'll be responsible for driving sales growth, leading a team of rental sales agents, and delivering exceptional customer service.

Key Responsibilities:
  • Lead a team of rental sales agents to deliver five-star customer service.
  • Work closely with the Station Manager to achieve incremental sales RPD targets.
  • Maximise incremental sales through effective training, coaching, and staff development.
  • Manage staff performance through documented reviews and corrective actions.
  • Build an effective team through the promotion of a 'Serviced-Based Sales' culture.
  • Support the Company's culture of 'Continuous Improvement' through daily communication with staff.
What We Offer:
  • Competitive basic salary.
  • Provision of a fully electric company car with on-site charging (subject to availability).
  • Exceptional commission scheme with uncapped bonus potential.
  • Starting on 6 weeks' holiday, increasing with length of service.
  • Free on-site car parking.
  • Pension and life insurance scheme.
  • Enhanced maternity and adoption leave.
  • Discounted car hire rates across our network.
  • 20% discount on EE mobile phone contracts.
  • Discounted hotel rates through the Accor Group after 12 months' service.
  • Cycle-to-Work scheme.
  • Free annual eye tests.
  • Confidential legal and support service through BUPA.
Requirements:
  • A full, valid clean driving license with a minimum of 4 years' driving experience.
  • Ability to communicate effectively with people at all levels.
  • Strong customer service skills.
  • A positive management style.
  • Ability to motivate and gain commitment from the team.
", "lang_code": "en-US"}