Immunisation Admin Coordinator

Job summary

IntraHealth arerecruiting an Immunisation Admin Coordinator to lead area Immunisation andVaccination Teams in delivering the Vaccination Programmes in Secondary and Primaryschools across Lancashire. The Coordinator is responsible for theperformance of their locality team, managing staff, analysing performance andproviding feedback, guidance and encouragement throughout the Flu programme inorder to meet service objectives.

The successfulcandidate will be an enthusiastic and motivated self-starter, with excellent managerial,organisational, communication and interpersonal skills. Travel to schools withinthe region is integral to the role, therefore a clean driving licence andaccess to a vehicle is essential, as is business insurance.

The successfulapplicant for this post will be joining us at a particularly exciting time aswe develop and expand our service and in return you will enjoy a competitivesalary and opportunities for personal and professional development.

Main duties of the job

The purpose of the Immunisation Admin Coordinator is to provide support and leadership to the Flu Programme and all personnel in their locality, acting as the first port of call for all queries and any issues which need resolving under indirect supervision of the Immunisation Nurse Lead/Operations Manager.

The Immunisation Coordinator will have effective line management for staff within their locality, working closely with and supporting the Clinical Lead/Operations Manager during the Flu Programme.

You will provide direct support to the Immunisation Nurse Lead to ensure that immunisation programmes:

meet the needs of all eligible people;

are provided to the highest levels of quality, safety and efficiency;

meet minimum standards and strive for excellence;

ensure equity of access and uptake.

In collaboration with the Operations Manager you will implement plans to support the delivery of the Immunisation programme. You will be expected to be responsible for a defined locality and act as the key liaison person. This will require you to undertake all clerical and administration duties applicable to the Immunisation Service and work collaboratively with the Nursing Immunisation Team to meet the needs of the service, following policy and procedures.

About us

IntraHealth is one of theUKs leading provider of NHS Primary and Community Care services. We serve arange of patients across our three divisions of Primary Care (general practice),Pharmacy and Clinical Services which includes anticoagulation monitoring,patient medication reviews and childhood immunisation programmes.

We also provide managementand clinical support to other GP practices and NHS bodies. We are awell-established organisation having provided NHS services since the companywas founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners(ANPs), nurses, pharmacists, Health Care Assistants (HCAs) and localadministration teams supported by a centralised back office function; providingfinance, HR, administration and data analysis support.

We operate NHS servicesacross the North East, North West and Yorkshire.

Job description

Job responsibilities

Operational Duties

In collaboration with the Operations Manager you will implement plans to deliver the Immunisation programme; To lead and manage the clerical and administration duties of the immunisation team to ensure a high standard of service; To ensure/participate in the recruitment, selection, induction, training and ongoing performance management of members of the immunisation team; Receive, assist and direct parents and carers in accessing the appropriate information or guidance they require. Resolve queries/problems from schools, parents, carers and associated staff; Supervise and coordinate staff in the locality, make sure staff are supported appropriately to ensure the locality is effective, providing practical help in solving day to day issues; Maintain school and staff rotas to ensure capacity and geographical spread across the locality; Coordinate the consent form process: co-ordinate staff for drop-off and collection from schools, and Triage; Coordinate the data entry process following vaccination sessions and the process for informing GPs and other relevant parties in line with contractual obligations; Control resources and vaccinations within agreed hours and provide weekly updates on the management of the locality to the Operations Manager and other relevant parties; Ensure maintenance of the Cold Chain is adhered to throughout the process within the locality; Attend Flu Group Meetings, Head Teacher meetings and similar events within the locality; Be part of the “surge” capacity when required catch up campaigns.

Communication and key working relationships

Support the Immunisation Nurse Lead and Operations Manager to ensure that all elements of the immunisation programme for which you have responsibility are properly commissioned in your locality; Establish and maintain effective lines of communication with the team, delegate and distribute work and monitor the activities of the team; Work closely with and support Immunisation Coordinators in other localities as appropriate; Support the preparation and delivery of immunisation reports to other relevant stakeholders; Communicate effectively with parents, carers and teachers, recognising the needs for alternative methods of communication; To represent IntraHealth in a manner befitting the image of the organisation.

Immunisation Coordination

Coordinate the delivery of the Immunisation Programme at a local level and provide leadership and support to achieve high uptake rates; Develop, agree, implement and adjust staff activities as needed to ensure administrative responsibilities are met, monitoring quality and throughput of work to meet deadlines and standards; Authorised signatory for locality timesheets, expense and mileage claims; Line manage the administration team within the area of responsibility, delegating work responsibilities; Ensure levels of basic stock are available at all times and take responsibility for ordering vaccinations and any other stock needed for vaccination sessions; Develop and maintain relationships with all relevant stakeholders to ensure seamless programme delivery; Coordinate equipment and resources effectively to reduce waste and promote cost efficiency; Ensure the collation and analysis of information on the consents and immunisation uptake in the locality is current and accurate; Monitor uptake and identify inequalities in immunisation programme uptake within the locality, and work with the Operations Manager to develop and implement plans to reduce inequalities and ensure that the population have access to high quality immunisation programmes.

Information Process and Quality

Ensure accurate recording of information and activities undertaken with schools, parents and children in an accurate and timely fashion using manual or computer systems as appropriate; Input accurate information about Immunisations to ensure accurate retrieval of information for monitoring and auditing processes; Maintain confidentiality of information relating to children, parents and staff; Take necessary precautions when transmitting information; Alert other team members to issues of quality and risk; Assess own performance and take accountability for own actions, either directly or under supervision; Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance; Work effectively with individuals in other agencies to meet the needs of the service; Effectively manage own time and workload.

Health, Safety and Security

Use and encourage others to be familiar with the personal security systems within the workplace; Understand and apply the principles of the cold chain; Ensure appropriate management of vaccinations including safe storage, rotation and disposal of vaccines, and drugs within area of responsibility; Be aware of statutory child health procedures, and statutory local guidance and referral criteria; Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within the area of responsibility; Use the computer monitor safely; Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.

Other duties

Undertake general admin tasks dealing with items of correspondence, telephone messages, enquiries and filing; Provide support to team members as required; Ad hoc tasks to meet the needs of the business; Comply with mandatory training requirements and maintain training record; Comply with requirements for data protection. General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required. Person Specification

Qualifications

Essential

Good level of general education or experience Equivalent to 5 GCSEs at Grade C or above (including Maths and English)

Experience

Essential

Experience of working in a supervisory administrative role Experience of coordinating projects Experience of multi-disciplinary working Experience of engaging, motivating and leading individuals and teams

Desirable

Experience of delivering immunisation programmes Knowledge of immunisation programmes, the impact on public health and the national and local agenda Experience working on Clinical Computer systems

Attitudes

Essential

Capacity to work calmly under pressure and to deadlines Conscientious Attention to detail Self-starter Flexible and proactive attitude Enthusiasm for the role Flexible approach to work, in line with the needs of the service, such as evening or weekend working as necessary Able to work as part of a team

Skills and Abilities

Essential

Effective communicator, with the ability to liaise appropriately at all levels Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of high standard of work Demonstrable team working skills Very good interpersonal skills Ability to manage and prioritise a varied workload and meet service deadlines

Desirable

Process management Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

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