Project Admin Officer

3 weeks ago

Leyland, United Kingdom Ad Warrior Full time

**Project Admin Officer**

**Location**:Leyland, Lancashire

**Salary**:£21,650 - £23,695 per annum

Our client is an independent charitable organisation working across the Lancashire boroughs of Chorley, Fylde, Preston, South Ribble and West Lancashire.

They provides practical support as well as advice and information to enable older, disabled and vulnerable people to stay safe, secure, warm and independent in their own homes.

The organisation are seeking to recruit a passionate, motivated individual to join their growing team based in Leyland, Lancashire.

**The Role**

To provide coordination and administrative support to help ensure that the organisation's services run smoothly and efficiently and that their standards of customer service are excellent; support the continuous development and improvement of their administrativeprocesses; and contribute to the overall development of the organisation and business plan.

**Duties & Responsibilities**:

- Be the first point of contact for incoming calls. Provide a professional, polite response to telephone enquiries and direct calls to other colleagues where required.
- Accurately record telephone messages.
- Accurately record client information and enquiries on the appropriate job sheet and process efficiently.
- Maintain professional relationships with customers and colleagues.
- Support the development and maintenance of office systems which enable staff to manage workloads to maximum efficiency and provide excellent customer service.
- Maintain client records on the database and produce relevant information for statistical reports.
- Diary Management of appointments for Technician visits to complete works
- Support the Administration Manager and Finance Officer in the day to day control of the petty cash and record income and expenditure according to financial procedures
- Provide Personal Assistant support to the Chief Executive as required such as managing diary appointments, booking travel arrangements, scheduling regular meetings and taking minutes.
- Support the Chief Executive and wider team to regularly update the website and social media presence.
- General office duties, including filing, photocopying, mailing, maintaining consumable stocks etc

**Essential**
- Experience of dealing with telephone enquiries.
- Ability to secure and record information quickly and concisely.
- Excellent telephone manner.
- Experience of providing administrative assistance in an office environment.
- Excellent IT skills including use of Microsoft Office programmes.
- Ability to plan and prioritise tasks effectively.
- Ability to manage multiple, concurrent tasks and deadlines.
- Ability to manage relationships at all levels and to sustain teamwork approaches.
- Willingness to undertake personal and professional development and/or training.
- Ability to manage own time and work independently and flexibly with mínimal supervision.
- Excellent listening and communication skills.
- Caring and compassionate approach to customer service.

Their clients are at the heart of everything they do, so a caring, compassionate nature is a must. They also need people who have great communication skills and take time to listen to clients to ensure they understand all their needs and how they can bestsupport them.

**Benefits**

The organisation are committed to providing excellent development and training opportunities to their staff and offer flexible working arrangements. They also provide a contributory pension scheme.

**To Apply

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