Execution Specialist

Found in: Talent UK C2 - 1 week ago

Newcastle upon Tyne, United Kingdom Telstra Full time
Employment TypePermanent

Closing Date29 Sept 2023 11:59pm

Job TitleExecution Specialist

Job Summary

Job Description

Connect with Telstra

We’re all about helping our customers connect faster, better, and smarter. And that’s where you come in, to help us realize our purpose to build a connected future so everyone can thrive.

Here’s what you can expect from us

  • Flexible working. We value flexible working arrangements and strive to provide them whenever possible. However, we recognize that certain roles and employment contracts may not allow for such arrangements.
  • There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
  • Pay for performance. We recognize outstanding contributions through our generous incentive programs.
  • Parental Leave. A gender-equal policy for all parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
  • Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and master’s programs.
  • Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
  • Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Make a difference

As part of Global Business Services, your mission will be to bring together and simplify customer services operations and internal support services. Deliver great experiences, simplify, and innovate, and drive profitability across a global operating footprint.

About the role

  • As an Execution Specialist you will take ownership, prioritise, and action work requests to ensure field activity is swiftly and effectively executed by our field workforce. This is a key strategic driver of Telstra growth.
  • You thrive on providing exceptional customer service through both written and verbal communication. You enjoy keeping stakeholders informed, responding quickly, and delivering superior outcomes to delight our customers.
  • The role will be based on Newcastle, NSW and will be in a hybrid work environment.

Key Responsibilities

  • Accountable for prioritizing and managing day to day field execution and customer experiences within strict deadlines, operational business rules and service level agreements (SLAs).
  • Demonstrate a deep understanding of customer service, identify customer needs and potential needs, ensuring it is the driving force behind the entire customer experience.
  • Actively participate in communication of escalating risk and identifying improvement opportunities.
  • Ability to priorities work effectively in line with business priorities to meet deadlines in a demanding environment.
  • Ability to work effectively independently and as part of a team.
  • Articulate relevant, timely, accurate and high-quality communications for exceptional stakeholder management and customer experiences, whilst maintaining effective working relationships.
  • Ability to adapt quickly to change.
  • Demonstrate strong attention to detail.

About You

We're looking for someone who has experience in:

  • Strong background in delivering either field or field workflow execution
  • Strong communication skills
  • Analytical Problem Solving
  • Critical thinking
  • Proficient stakeholder management and/or customer service expertise

Highly desirable qualifications

  • Continuous improvement
  • Data modelling

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you

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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. 

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