Medical Receptionist

2 weeks ago


Rotherham, United Kingdom Stag Medical Centre & Rose Court Surgery Full time

Job summary

We at Stag Medical Centre & Rose Court Surgery are looking for an enthusiastic individual to join our reception team. We are looking for someone to work 27 hours per week across both our Rotherham based sites to serve the patients of our busy 12,000 patient practice.

The position is paid at NHS Agenda for Change Band 2 - £22,383 per annum pro rata.

Main duties of the job

The successful candidate will need to have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment. Previous experience working within a receptionist or administrative job role is preferable for our successful candidate. The current surgery hours are between and 6:45pm Monday to Friday. The successful candidate will need to work their contracted hours flexibly across these times. The working hours are spread over 4 days. The successful candidate will be given usual working days and times but can be requested to amend these depending on the needs of department with four weeks notice. Additional hours will be needed occasionally with prior agreement to cover holidays and sickness.

Further details relating to rota patterns can be provided upon request.

About us

Stag Medical Centre & Rose Court Surgery host a large team of both clinical and non-clinical staff. The practice aims to mirror agenda for change terms and conditions as well as the NHS pension scheme.

Job description

Job responsibilities

General Reception Duties: General office duties to include filing, photocopying, answering the telephone and dealing with general enquiries To receive and direct patients and visitors on arrival at the practice To make, amend and cancel clinical appointments for patients, both face to face and over the telephone using the practice computerised appointments system To record accurate messages, requests for home visits and prescriptions etc for and from all clinicians, ensuring appropriate and timely dissemination and ensure appropriate documentation of actions taken Accurate data entry and updating patient details (address, phone numbers etc) when informed of changes Responsibility for the day to day handling and recording of petty cash received from patients To be responsible for the unlocking of cupboards, drawers etc. at the beginning of the day and locking away items in cupboards, drawers etc. at the end of each day following the practice security procedures Registration of new patients including temporary patients and immediate and necessary patients. Along with the administration surrounding temporary resident forms Registering patients on the appropriate online services platform It will also be a requirement to cover other administrative roles during staff annual leave/sickness which will include secretarial duties Other Relevant Duties: To plan and organize own day to day work and to resolve straightforward job related tasks and minor problems Attendance at meetings as required To ensure appropriate handover arrangements with colleagues at the end of each shift To provide cover for holidays and sickness and be able to work as a flexible member of the reception/administrative team in providing cover for holidays and sickness To take part in annual appraisal and Personal Development Review (PDR) To ensure regular involvement in ongoing training and personal development relative to the role and mandatory In House Training events To undertake any other duties as may be determined from time to time which are commensurate with the role and grade Issue repeat prescriptions when required (training will be given) Other Information: To ensure that all duties are performed accurately and efficiently, with particular attention to detail To be able to multi-task and maintain a professional/sensitive approach in a busy office environment To ensure effective lines of communication at all times, both verbally and written To regularly access the practice email system and use as an effective and preferred means of communication as appropriate To comply with the practice security guidelines / health and safety / fire regulations including roll call register All duties are to be undertaken with a firm commitment to patient confidentiality, the General Data Protection Regulations and in accordance with the relevant policies and protocols of the practice This job description is not intended to contain a complete list of duties but has within it the main duties attached to the post. If appropriate, the job description may be amended at a future date in consultation with the Post Holder, to take into account any changing work patterns that are likely to be of a permanent nature.

Person Specification

Qualifications

Essential

Education to Secondary School Level

Experience

Essential

Working Under Pressure Previous reception and/or administrative experience

Desirable

Experience of using SystmOne Surgery Software Experience of working with the general public Experience of working within NHS

Skills & Knowledge

Essential

Computer literacy and keyboard skills including data input Good communication skills, both written and verbal Prioritisation and Organisational skills Able to work as part of a team and on own initiative Can work to deadlines Good at multi-tasking skills

Other

Essential

Maintains a flexible approach to work and the ability to adapt to a changing environment Demonstrate motivation and enthusiasm Reliability

Desirable

Will demonstrate commitment
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