Receptionist

1 week ago

Northallerton, United Kingdom Mayford House Surgery Full time

Job summary

We are looking to recruit a permanent, part time Receptionist to work over 4 or 5 days, between 18 to 24 hours, per week (Monday to Friday), to meet the needs of the surgery with shifts between 8am and 7pm. Exact details to be discussed. This role would involve you being responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team.

Please note that this advert' may be closed early if a suitable applicant is recruited.

Main duties of the job

Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

About us

MayfordHouse Surgery aims to provide excellent, accessible and safe health care bywell trained and caring staff. We strive to provide patient centred health careto meet our patients individual health care needs.

Job description

Job responsibilities

Receptionist duties:

Maintaining and monitoring the practice appointment system make/cancel/rearrange appointments via the clinical system Data entry of new and temporary registrations and relevant patient information as required File patient medical records, results and letters Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Ensure up to date patient information is recorded Greeting patients at reception, noting their arrival time Observe the waiting room Ensure the waiting and reception areas are kept tidy Ensure effective communications, regularly updating the Team Leader of any issues Initiating contact with and responding to, requests from patients, team members and external agencies Ensure effective communications, regularly updating the Team Leader of any issues Ensure confidentiality at all times Maintaining the safety of staff, patients and visitors Maintain a clean, tidy, effective working area at all times Carry out any other duties as reasonably requested

Admin' duties:

Action incoming correspondence when necessary Scanning of patient related documentation and attaching scanned documents to patients healthcare records Taking instructions from medical experts Performing general administrative duties such as scanning, photocopying and emailing File patient medical records, results and letters Ensure up to date patient information is recorded Input data into the patients healthcare records as necessary Direct requests for information SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Support all clinical staff with general tasks as requested Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public

Desirable

Experience of administrative duties Experience of working in a health care setting

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure

Desirable

EMIS / Systmone / Vision user skills

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure

Other Requirements

Essential

Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

Desirable

Driving licence / own transport

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