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Band 4 Admissions Coordinator Chemotherapy Chase Farm Hospital
3 months ago
Job summary
TITLE: Admissions coordinator Chemotherapy Chase Farm Hospital
RESPONSIBLE TO: Pathway Manager
ACCOUNTABLE TO: Service Manager / Operations Manager
GRADE: Band 4
Work as part of a team within the Chase Farm Hospital Chemotherapy team/ patient group to ensure that all administrative functions for patients from the time of referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
KEY WORKING RELATIONSHIPS: This involves working closely with all key members of the multi-disciplinary team within primary and secondary care and service users relating to the specialty they cover to ensure all patients receive a consistent and effective service.
Key contacts include
Consultants Medical, nursing and therapy teams Divisional and operational managers Outpatient Appointment Centre (OAC) Admissions team Diagnostics and imaging departments Ward administrator CNSs and MDT team Phlebotomy and pathology Clinic reception and clinic nurses Patient navigators and clinical pathway administrators Clinical team PAs Team leaders Other external agencies ( other hospitals, social services, police etc.)
Main duties of the job
Review the actions and instructions generated from the transcription service when requested Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member. Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance with Trust policy. Respond to requests from clinicians to type up urgent letters when required. Ensure all patient demographics and contact details are kept up to date on accessing patient records ensure computerised tracking systems are used appropriately. Phone patients to provide instructions, reminders, and information where necessary. Attend and participate in meetings relevant to the role as required. Provide patient navigation services for satellite and off-site locations. Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list. Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action. Other specialty specific duties commensurate with the grade of this post, as agreed within individual specialties.
About us
The Royal Free London NHS Foundation Trust is one of the largest and busiest Trusts in England, with a well-established national and international reputation for clinical excellence and world class care. We deliver care to more than million people a year through our three main hospitals: Barnet Hospital, Chase Farm Hospital and The Royal Free Hospital. Annually, the Trust receives one of the highest numbers of referrals for suspected cancer in England, we have invested heavily in diagnostics and established a straight to test pathway for suspected GI cancers and have a Rapid Diagnostic Centre (RDC) at The Royal Free Hospital. We have infusion units to treat cancer patients at The Royal Free, Finchley Memorial and Chase Farm Hospitals.
Job description
Job responsibilities
Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
Ensure that simple tests or pre-investigations have been ordered where necessary.
Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
Arrange transport (in line with trust procedure) and translation services where necessary.
Identify and seek to resolve bottlenecks or delays in the patients pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patients individual needs to prevent multiple hospital attendances.
Person Specification
Royal Free World Class Values
Essential
Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
RSA 2 or RSA 3 word processing/typing or equivalent experience Knowledge of medical terminology English and Maths at GCSE level or equivalent
Desirable
Diploma level qualification or equivalent experience Courses / further study attended to demonstrate evidence of personal development
Experience
Essential
Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of dealing with non-routine and complex problems
Desirable
Experience of managing and prioritising own workload and working to deadlines