Band 4 Templates Co-ordinator Oac

5 months ago

Enfield, United Kingdom Barnet and Chase Farm Hospitals Full time

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

**Detailed job description and main responsibilities**:
To provide support to all the staff covering the Trust’s existing patients Administration (PAS) using the back-office system.

The post holder requires a good understanding of the needs and requirements of the process for building the templates clinics based on the naming convention that the Trust is using.

The post holder requires knowledge building clinics in PAS and linking resource name, location with the appointment.

The post holder will be able to add or remove letter preparation, request list, treatment function of the appointment type and the ERS (e-Referral’s system) services.

To provide patient-focused rescheduling patients from one template to another using the appropriate Trusts booking system and the national e-Referrals system.

The post-holder will deal with all associated contacts from the request, such as service manager, operation managers and clinicians.

The post-holder will be expected to manage Template requests following the Trust policy and targets.

The post holder needs to maintain banks holiday, resource groups and slots groups.

The post holder needs to be able to create, understand and maintain the bookshelf.

The post hold will be able to support the clinic cancellation team, slot and Adhoc requests and/or different areas in the OAC department and it includes sending the text message and contacting patient.

Attend any meetings to assist the management with relevant information about requests.
- The post holder will be able to support in updating Condeco system as a clinic cancellation process.

**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Education & Qualifications**:
**Essential criteria**:

- GCSE Maths and English or equivalent

**Desirable criteria**:

- Further study for professional memberships or management qualifications
- Evidence of continuing personal development

**Experience**:
**Essential criteria**:

- Experience of providing operational knowledge to support development of strategies and implementation plans.
- Experience of working with Cerner back office with specific knowledge of template management.
- Experience of promoting good practice to ensure the highest standards of conduct.
- Understanding of confidentiality, data protection requirements and the frameworks set out in the NHS Information Governance Toolkit

**Desirable criteria**:

- Experience of identifying causes of data errors and inaccuracies.
- Experience managing implementation of cross organisation support and improvement plans

**Skills and aptitudes**:
**Essential criteria**:

- Ability to engage with stakeholders to understand their requirements and to work with them to ensure needs are met.
- Ability to achieve targets and standards through personal endeavour and the efforts of others.
- Ability to follow professional and technical leadership to improve personal performance
- Ability to set personal objectives and identify personal development needs.
- Knowledge of legislation, guidelines and best practice for data quality standards.
- Ability to collect metrics and performance indicators for data quality monitoring and improvement
- Ability to identify and report significant data quality issues effectively.
- Ability to provide advice and support for adoption and operation of data quality legislation, directives and standards.
- Expertise in effective use of patient management and clinical systems.
- **Covid-19 Vaccination**
- Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
- We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EE

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