Salesforce Service Cloud Technical Architect

7 months ago

Cambridge, United Kingdom AVEVA Full time

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at

Position: Salesforce Service Cloud Technical Architect

Location: London | Cambridge

Employment type: Full-time regular

Benefits: Competitive package with an attractive bonus plan, regionally specific benefits ranging from above the norm paid vacation, contributions to retirement investment plans or pensions, insurances and a many other memberships and perks designed to enhance the workplace experience, your health, and wellbeing. 

We are looking for a Salesforce Service Cloud Technical Architect

The Salesforce service cloud technical architect’s role is to take a hands-on approach during the execution of IT projects. They are a specialist in Salesforce Service cloud and define best practices. Their main task is to realise particular technical implementation processes as this requires high level of in-depth expertise.

Responsibilities:

Design and implement high-quality Salesforce Service Cloud solutions that align with business objectives. Lead technical design sessions, architect and document technical solutions that are aligned with the service function business objectives. Analyse complex systems and troubleshoot and isolate system issues. Provide guidance and oversight to development teams to ensure adherence to architectural standards and best practices. Work closely with other architects and stakeholders to ensure a comprehensive and cohesive working solution. Understand platform limitations and design alternatives to work around limitations. Identify opportunities to leverage the Salesforce platform for additional business benefits. Provide detailed estimates of the level of effort associated to implement capabilities based on business requirements and solution design.

Skills and qualifications:

A bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience A minimum of five years of experience in an IT solution development discipline Exposure to multiple, diverse technologies, platforms, and processing environments but specifically around services technologies. Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt Experience working in a relevant industry is helpful, but not required Experience developing architecture blueprints, strategies and roadmaps Certified Salesforce Service Cloud Consultant. Proven experience as a Technical Architect in a Salesforce environment. Strong understanding of Salesforce Service Cloud features and best practices. Experience with Salesforce APIs, Apex, Visualforce, Lightning Web Components, and other programming languages. Strong problem-solving skills and ability to deliver on time and on budget. Excellent communication skills, both verbal and written, with the ability to influence stakeholders and team members. Data savvy with knowledge of various aspects of a technology architecture like integration, network and security Proven analytical, planning, organizational and technical and skills Ability to work with developers

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