Income Specialist

3 weeks ago

Manchester, United Kingdom One Manchester Full time

Hours: 35 hours 

Fixed-term Contract (FTC) for 12 months 

Closing date: 13th September 2024 

Interview date: 18th September 2024 

Support our communities. See the difference you can make in our city. 

We are passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses, and improve their employability. 

We have an opportunity for an Income Specialist to join our team 

The role of the Income Specialist is to deliver a high-quality income management service to our customers, maximising income collection and managing cases through the court process, ensuring that compliance with the pre-action protocol and leading on eviction in line with One Manchester’s policies and procedures. 

You will directly manage a designated group of properties through the income collection process, assist customers in setting up repayment arrangements and take responsibility for the management of court escalated arrears. 

What we are looking for: 

  • Experience of income collection, debt recovery and credit control 

  • Someone who is used to exceeding their KPI’s and providing a great customer service. 

  • Someone who is motivated by achieving set KPIs and capable of managing monthly KPIs simultaneously. 

  • An understanding of relevant legislation relating to possession hearings and procedures, and pre-action protocols, for dealing with debt and experience presenting cases in Court. 

  • Knowledge of the Welfare Benefits system and sign posting for assistance to internal/external agencies. 

  • Good working knowledge of IT systems. 

  • Clean Driving Licence 

Please note that the advert may close early if we receive a sufficient number of applications. 

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. 

If this sounds like you then apply today, we’d love to hear from you 

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. 

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. 

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role. 

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