Income Officer

2 weeks ago

Manchester Area, United Kingdom James Andrews Recruitment Solutions Ltd Full time

We are currently working in partnership with a large, Manchester based, Housing Association who are looking to appoint an Income Officer on a permanent basis.


This will be a full-time position based in Manchester, with hybrid working (2/3 days home working) and a salary of £30,000.


The ideal candidate will have extensive experience of income management and be comfortable in chasing both current and former rent arrears.


Duties will include (but are not limited to):

  • Monitoring all rent arrears cases, generating appropriate communications to our customers and escalating cases in line with procedures and wider legislation
  • Engaging with those in low level arrears to prevent escalation into a legal process
  • Effectively using IT to log details of all activity on customer accounts to include all incoming and outgoing calls, e-mails, written correspondence, and text messages ensuring relevant action is taken
  • Completing income and expenditure forms with customers and set up affordable repayment plans where payments in full cannot be made
  • Signposting and referring customers to external agencies for specialist money and debt advice when necessary
  • Assisting customers with budgeting and grant applications to assist in the maximisation of their income


Experience required:

  • Experience required in Social Housing
  • Experience working with customers within housing


Rewards and Benefits:

  • Hybrid working (2-3 days WFH)
  • Flexible working days


Working hours:

  • 37 hours per week
  • Monday – Friday, 9am-5pm


Please note that you require recent experience to apply for this role.


James Andrews is acting as an employment agency and business in relation to this role.


At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.


Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.

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