Customer Service Advisor

2 weeks ago

East Kilbride, United Kingdom Müller Full time

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of Britain’s Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:

Müller Milk & Ingredients which aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller Yogurt & Desserts which is the UK’s leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.


We are currently recruiting within our Customer Service Team in East Kilbride for a part time Customer Service Advisor. The hours are 30 per week and the shift pattern is 5 days over 7.


Please note that this is a 12 month Fixed Term position.


We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system. Our employees are rewarded with numerous benefits as part of their employment, including:
• Competitive Salary / Bonus scheme
• Contributory pension plan / Life Assurance
• Employee Assistance Programme / Generous annual leave increasing with service
• Flexible benefits programme
• In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.

Customer Service Advisor key responsibilities will include:
• Data Entry - Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
• Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
• Continuous Improvement - Follow structured ways of working and Standard Operating Procedures.
• Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
• Maintain allocated SOP, Customer Data files and supporting data used by the customer service team

Key skills & experience for the Customer Service Advisor:
•Excellent customer service skills
•Awareness of body language / tone
•Able to construct written communication professionally
•Able to give and receive constructive feedback
•Able to difuse a confrontational situation
•Able to wrap up a call timely and efficiently
•Able to multitask and work within pressured environment
•Working knowledge of Microsoft Word and Excel
•Logical thinking and problem-solving skills
•Planning and time management
•Excellent listening skills

  • Customer Service Advisor

    2 weeks ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience,...

  • Customer Service Advisor

    4 weeks ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience,...

  • Customer Service Advisor

    2 weeks ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience,...

  • Customer Service Advisor

    1 week ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience,...

  • Customer Service Advisor

    5 days ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience,...

  • Customer Service Advisor

    3 weeks ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    2 weeks ago

    East Kilbride, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    2 weeks ago

    East Kilbride, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    2 weeks ago

    East Kilbride, United Kingdom Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    2 days ago

    East Kilbride, South Lanarkshire, United Kingdom Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's...

  • Customer Service Advisor

    2 weeks ago

    East Kilbride, United Kingdom Goals Full time

    **Goals Football - Customer Service Advisor - East Kilbride** Part time - 16 hours (weekend work essential 9am - 5pm) Earliest start 9.00 - Latest finish 17:00 At Goals, the game means more. We have everything you’d expect from professional football. At Goals, it’s anything but a kick about. This is a very exciting time to be joining Goals with our...

  • Customer Service Advisor

    5 days ago

    East Kilbride, United Kingdom Goals Full time

    **Goals Football - Customer Service Advisor - East Kilbride** Full time - 40 hours (5 shifts over 6 da yd Monday to Saturday 9am - 5pm) Earliest start 9.00 - Latest finish 17:00 At Goals, the game means more. We have everything you’d expect from professional football. At Goals, it’s anything but a kick about. This is a very exciting time to be...

  • Customer Service Advisor

    2 days ago

    East Kilbride, South Lanarkshire, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's...

  • Customer Service Advisor

    2 days ago

    East Kilbride, United Kingdom Arnold Clark Full time

    We’re recruiting for an experienced Customer Service Planning Advisor to help support our customers and play a crucial role in the growth of Bumblebee, our EV charger installation company. **Why choose us?** - Competitive salary - Flexible working hours - 33 days’ holiday with room to grow - Contributory pension scheme - Private medical insurance -...

  • Customer Service Advisor

    2 months ago

    East Kilbride, United Kingdom Target Healthcare Limited Full time

    The Target Healthcare Group is a niche pharmaceutical developer, manufacturer and supplier to the retail pharmacy, hospital, wholesaler, and homecare markets. Within the Group, there are two key businesses - Target Healthcare and Quantum Pharmaceutical. We are the UK's leading manufacturer and supplier of unlicensed medicines and hard-to-source products. We...

  • Customer Service Advisor

    6 days ago

    East Kilbride, United Kingdom Target Healthcare Limited Full time

    The Target Healthcare Group is a niche pharmaceutical developer, manufacturer and supplier to the retail pharmacy, hospital, wholesaler, and homecare markets. Within the Group, there are two key businesses - Target Healthcare and Quantum Pharmaceutical. We are the UK's leading manufacturer and supplier of unlicensed medicines and hard-to-source products. We...

  • Customer Service Advisor

    2 days ago

    East Kilbride, South Lanarkshire, United Kingdom Blue Arrow Full time

    Permanent vacancy - Customer Service AdvisorSalary - £21,000Working hours - 9am - 6pmOffice based role - Monday - FridayLocation - East KilbrideOur client based in East Kilbride is looking for a Sales Administrator to join their busy team. Sales Admin experience is not essential but customer service, call centre experience would be very helpful to assist in...

  • Customer Services Advisor

    2 weeks ago

    East Kilbride, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 262245**Salary**: - £22,524 - £22,524**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business Areas**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...

  • Customer Service Advisor

    1 week ago

    East Kilbride, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 344643**Salary**: - £24,278 - £24,278**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...

  • Customer Service Advisor

    1 week ago

    East Kilbride, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 336688**Salary**: - £24,278 - £24,278**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...