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Customer Service Advisor

7 months ago

East Kilbride, United Kingdom Goals Full time

**Goals Football - Customer Service Advisor - East Kilbride**

Part time - 16 hours (weekend work essential 9am - 5pm)

Earliest start 9.00 - Latest finish 17:00

At Goals, the game means more. We have everything you’d expect from professional football. At Goals, it’s anything but a kick about.

This is a very exciting time to be joining Goals with our brand recently relaunched and major investment in new pitches and clubhouse facilities.

We are looking for a customer service advisor to join our team based within our Head Office in East Kilbride. You will part of a dedicated call centre team handling all calls and support for our 44 clubs based within the UK. We are offering a 40 hour position which will require occasional weekend work, more information can be provided on this.

**Job Tasks**
- Providing excellent customer service
- Answering incoming calls
- Handling customer queries and enquiries
- Resolving customer issues and complaints
- Managing multiple tasks
- Online chat helpdesk support agent

**Attributes**
- Strong interpersonal skills
- Being professional and flexible
- Results driven and sales orientated
- Good Administrative knowledge of Microsoft pages; Excel, Word and Outlook
- Quality Organisational skills
- Professional Manner
- Excellent Time keeping

**Benefits**:

- Birthday Holiday
- Paid breaks
- Pension scheme
- Access to employee assistance careline for you and your family
- Bonus scheme based on KP’s
- Team incentives
- 50 % Discount on Goals related products (parties function hire, food)
- Free individual pitch hire
- Annual events - Christmas night out
- Uniform provided
- Fantasy football team league with prizes

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £10.26-£10.58 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: CS/HO