Hmrc Customer Service Advisor

5 months ago

East Kilbride, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 354274**Salary**:

- £25,082 - £25,082- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 60Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East KilbrideAbout the job

**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC we have a vital purpose. We help people pay the correct amount of tax and provide financial support to families and individuals. We make sure money is available to fund the UK’s public services such as hospitals and schools, answering around 50 million calls and handling 15 million items of customer correspondence every year.

We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.

Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.

This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.

**Job description**:
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.

Your primary role will be handling contact from customers effectively and efficiently across different lines of business.

Your duties will depend on the line of business you join; however, all business areas expect your duties will include:

- speaking to customers on the phone, helping them with their questions or issues,
- creating customer records and keeping them up to date,
- helping customers to pay the correct amount of tax at the right time,
- taking payments by phone and via our online services,

If you are allocated to our Debt Management directorate your duties will also include:

- discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.

The Line of Business you are allocated to is decided at the time a formal offer is made depending on where resource is needed.

We work a variety of shifts between 7.45 am and 8 pm, Monday to Saturday, to make sure we can help customers when they need us.

You will work a maximum of one late shift per week (ending at 8 pm) and a maximum of 6 Saturdays each year.

The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.

On the days you attend the office, you will be working in the location shown in the title heading of this advert.

As a flexible employer, we will consider part-time requests (Part time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request.)

However, we do expect you to complete your training in the office on a full-time basis, usually 6 weeks Monday to Friday between 9 am and 5 pm.

You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers website.

Watch these videos to find out more about Customer Service roles at HMRC:
Our Professions - Customer Service Advisor at HMRC

Our Professions - Customer Services Group at HMRC

Our Customer Service Advisor role - all you need to know

**Person specification**:
**What are we looking for?**

No experience is necessary as you will be fully trained, but we would like you to be comfortable talking on the phone and discussing debt with our customers.

You will also need to be comfortable writing up notes, as this is mainly a phone-based role.

We are looking for individuals with the drive and passion to make a difference to people’s lives, and need people:

- with great communication skills, both verbal and written in English language (and Welsh where required)
- dedicated to providing a brilliant customer service
- with a can-do attitude and a real passion for supporting people
- with the personal resilience to work in a demanding and rewarding environment
- able to provide information both quickly and clearly
- comfortable handling different types of conversations
- with an ability to do basic maths calculations.

**Benefits**:

- Alongside your salary of £25,082, HM Revenue and Custom

  • Customer Service Representative

    4 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom HMRC Full time

    HMRC Customer Service Advisor - East Kilbride (382R)About the RoleJob SummaryHMRC is seeking a skilled Customer Service Advisor to join our team in East Kilbride. As a key member of our customer service team, you will be responsible for providing exceptional customer service to taxpayers, responding to their queries, and resolving issues in a timely and...

  • Customer Service Representative

    4 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom HMRC Full time

    HMRC Customer Service Advisor - East Kilbride (382R)About the RoleJob SummaryHMRC is seeking a skilled Customer Service Advisor to join our team in East Kilbride. As a key member of our customer service team, you will be responsible for providing exceptional customer service to taxpayers, responding to their queries, and resolving issues in a timely and...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 344643**Salary**: - £24,278 - £24,278**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 336688**Salary**: - £24,278 - £24,278**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HMRC - Customer Service - Other - Across all Customer Services Business areas**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...

  • Customer Service Representative

    4 weeks ago

    East Liverpool, Ohio, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.As a Customer Service Advisor, you will...

  • Customer Service Representative

    4 weeks ago

    East Liverpool, Ohio, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.As a Customer Service Advisor, you will...

  • Customer Service Representative

    2 weeks ago

    East Liverpool, Ohio, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.As a Customer Service Advisor, you will...

  • Customer Service Representative

    2 weeks ago

    East Liverpool, Ohio, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.As a Customer Service Advisor, you will...

  • Customer Service Representative

    3 weeks ago

    East Liverpool, Ohio, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key ResponsibilitiesHandle...

  • Customer Service Representative

    3 weeks ago

    East Liverpool, Ohio, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Customer Services Group, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key ResponsibilitiesHandle...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience,...

  • Customer Service Representative

    2 weeks ago

    East Liverpool, Ohio, United Kingdom HMRC Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor. As a key member of our Customer Services Group, you will be responsible for providing exceptional customer service to our clients, handling a high volume of customer inquiries, and resolving complex issues in a timely and professional...

  • Customer Service Advisor

    5 days ago

    East Kilbride, United Kingdom Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    4 months ago

    East Kilbride, United Kingdom Unternehmensgruppe Theo Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    5 months ago

    East Kilbride, United Kingdom Goals Full time

    **Goals Football - Customer Service Advisor - East Kilbride** Part time - 16 hours (weekend work essential 9am - 5pm) Earliest start 9.00 - Latest finish 17:00 At Goals, the game means more. We have everything you’d expect from professional football. At Goals, it’s anything but a kick about. This is a very exciting time to be joining Goals with our...

  • Customer Service Advisor

    6 days ago

    East Kilbride, South Lanarkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in East Kilbride, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Incident Control Manager

    4 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom HMRC Full time

    Incident Control and Business Continuity Manager - East KilbrideWe are seeking an experienced Incident Control and Business Continuity Manager to join our Estates Workplace Operation team in East Kilbride, Scotland.Key Responsibilities:Oversee day-to-day incident control and business continuity readiness for our Specialist Site.Lead emergency responses and...

  • Incident Control Manager

    4 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom HMRC Full time

    Incident Control and Business Continuity Manager - East KilbrideWe are seeking an experienced Incident Control and Business Continuity Manager to join our Estates Workplace Operation team in East Kilbride, Scotland.Key Responsibilities:Oversee day-to-day incident control and business continuity readiness for our Specialist Site.Lead emergency responses and...