Customer Service Advisor

2 days ago

East Kilbride, United Kingdom Talent Finder Full time

**Customer Service Advisor**

The purpose of this role is to support our customers and external sales team for John Burn. To ensure customers receive good service and updates with regards to their orders, pricing and availability, also to build relationships with customers and internaldepartments. It will be responsible for resolving issues to ensure our customers receive a good all-round service.

**Are you the right person for the job?**

If you have the following, then the answer is yes
- Customer service experience with proven responsibility for ownership of part of a customer base
- PC literate with experience of using MS Office (Word and Excel)
- Experience of Sage, CRM and web-based systems would be an advantage
- Good listening skills
- Excellent communication skills and a clear telephone manner are essential
- Team player and willing to assist colleagues when required
- Ability to identify and solve problems and to multi task under deadlines
- Possess self-motivation, enthusiasm, a positive attitude and perform as a team player
- Possess good organizational skills and have the ability to prioritize effectively

**What will your role as a Customer Service Advisor look like?**
- Serves as liaison between customer and various departments.
- Work closely with sales teams and other departments
- Provide pricing and delivery information.
- Process orders and receive payment from customer.
- Resolve customer requests, questions and complaints
- Deal with sample requests from customers and field sales teams
- Put on non-conformances and raise returns, credits/replacements
- Communicate with customers should there be delays or price increases
- Raise picking lists and invoice customers
- Dealing with customer complaints, delivering resolutions and achieving customer satisfaction

**Company**

As a distributor of adhesives, specialty chemicals, and adhesive dispensing equipment, our client’s product portfolio is huge.

**What can you expect in return?**
- To join a fantastic company.
- To become part of a great team.
- To showcase your knowledge and skill set.

**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you

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