Customer Service Advisor

7 months ago

East Kilbride, United Kingdom Arnold Clark Full time

We’re recruiting for an experienced Customer Service Planning Advisor to help support our customers and play a crucial role in the growth of Bumblebee, our EV charger installation company.

**Why choose us?**
- Competitive salary
- Flexible working hours
- 33 days’ holiday with room to grow
- Contributory pension scheme
- Private medical insurance
- Maternity and paternity packages
- Generous retail discounts
- The opportunity for career growth
- and much more

**Hours**

Full time: Monday - Friday, 8.30am - 5pm

**Location**

This role will be based in East Kilbride in our Bumblebee EV office.

**About the role**

As our Customer Service Planning Advisor, you will play a key role in our company-wide EV strategy, building a pipeline of opportunities with clients to design, build and install EV charging infrastructure.

This role will play a crucial part in the growth and support of Bumblebee. You will be responsible for supporting our sales team by advising and booking customers for the service and maintenance of their EV chargers. This will support Bumblebee in its aim to be the UK's leading EV installation provider. The role is perfect for someone with excellent administration skills and the desire to be part of the Arnold Clark and Bumblebee journey.

**Day-to-day duties**
- Managing stock control and supporting our sales team with all areas of service bookings.
- Planning and booking installations and service calls.
- Liaising with manufacturers and install team to find best outcomes for customers.
- Supporting our sales and service team with all aspects of administration.
- Helping to create and deliver achievable targets and objectives.
- Liaising with key personnel in the business.

**Essential skills and experience**
- Great attention to detail
- High administrative experience
- IT and telephone skills
- The ability to work well under pressure and deliver work to tight deadlines
- The ability to work on your own initiative and as part of a wider team
- Excellent communication skills with the ability to communicate confidently and effectively
- Proactive and can-do attitude

Arnold Clark is committed to creating a diverse and inclusive workplace. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Benefits Every Arnold Clark employee is entitled to a wide range of benefits, including: Discount on new and used vehicles Contributory pension scheme Private medical insurance Life assurance

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