Customer Service Advisor

2 days ago

East Kilbride, United Kingdom Meraki Talent Ltd Full time
Job Description

Customer Service Advisor

Permanent, Full-Time

East Kilbride - onsite

£25,000


Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.


Position Overview:

The Financial Services Customer Representative will serve as the primary point of contact for customers, assisting them with their financial inquiries, transactions, and service needs. The advisor will work closely with various departments to ensure customer satisfaction and compliance with financial regulations.


Duties:

  • Respond promptly to customer inquiries via phone, email, or in person.
  • Provide detailed information about financial products and services, including account management, investment options, and loan products.
  • Resolve customer complaints and issues effectively and efficiently.
  • Process various types of financial transactions accurately.
  • Verify customer identities and ensure compliance with security procedures.
  • Maintain detailed and accurate records of all transactions and customer interactions.
  • Investigate and resolve customer issues related to account discrepancies, service problems, and other financial inquiries.
  • Build and maintain strong relationships with customers to encourage loyalty and repeat business.
  • Work closely with other customer service representatives and financial advisors to provide a seamless customer experience.


Qualifications:

  • Minimum of 1-2 years of experience in customer service, preferably in a financial services or banking environment
  • Excellent verbal and written communication skills.
  • Proficiency in using customer relationship management (CRM) systems and financial software.
  • Ability to handle sensitive information with discretion and accuracy.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.


To be considered for this role you must be comfortable commuting to the office in East Kilbride 5 days a week. You must also have indefinite right to work in the UK as sponsorship is NOT provided.


Apply Now


Lauren wants: Customer Service, Client Services, Financial Services


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