Customer Service Advisor

6 days ago


East Kilbride, South Lanarkshire, United Kingdom Müller Full time

Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.

Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. Müller UK & Ireland includes:

  • Müller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.
  • Müller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more Müller moments for its consumers. It is responsible for major brands like Müller Corner, Müllerlight, Müller Bliss, Müller Rice, FRijj and Müller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility.

Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

We are currently recruiting within our Customer Service Team in East Kilbride for a full-time Customer Service Advisor. The hours are 40 per week and the shift pattern 5 days over 7.

Please note that this is a 12-month Fixed Term position.

We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers' orders are obtained and accurately inputted into the system.

Our employees are rewarded with numerous benefits as part of their employment, including:

- Competitive Salary / Bonus scheme
- Contributory pension plan / Life Assurance
- Employee Assistance Programme / Generous annual leave increasing with service
- Flexible benefits programme
- In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in-store.

Customer Service Advisor key responsibilities will include:

- Data Entry - Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
- Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
- Continuous Improvement - Follow structured ways of working and Standard Operating Procedures.
- Work cross-functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
- Maintain allocated SOP, Customer Data files and supporting data used by the customer service team

Key skills & experience for the Customer Service Advisor:

- Excellent customer service skills
- Awareness of body language / tone
- Able to construct written communication professionally
- Able to give and receive constructive feedback
- Able to defuse a confrontational situation
- Able to wrap up a call timely and efficiently
- Able to multitask and work within a pressured environment
- Working knowledge of Microsoft Word and Excel
- Logical thinking and problem-solving skills
- Planning and time management
- Excellent listening skills



  • East Kilbride, South Lanarkshire, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's...


  • East Kilbride, South Lanarkshire, United Kingdom Blue Arrow Full time

    Permanent vacancy - Customer Service AdvisorSalary - £21,000Working hours - 9am - 6pmOffice based role - Monday - FridayLocation - East KilbrideOur client based in East Kilbride is looking for a Sales Administrator to join their busy team. Sales Admin experience is not essential but customer service, call centre experience would be very helpful to assist in...

  • Customer Advisor

    7 days ago


    East Kilbride, South Lanarkshire, United Kingdom B&Q Full time

    About the roleCustomer Advisor - Stock FlowPart time - 15 hours per weekFixed Term Contract - 3 MonthsShifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £11.31 per hourB&Q East Kilbride- Rising to £12.21 from April 1stWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...


  • East Kilbride, South Lanarkshire, United Kingdom SFR Recruitment Solutions Full time

    Customer Service - Project Manager - ScotlandWe are currently seeking an organised and detail-oriented Customer Service Project Manager to join our business at this exciting time as we experience further business growth.As part of the Customer Service Team, you will play a crucial role in ensuring our Customers receive the best service, are kept up to date...


  • East Kilbride, South Lanarkshire, United Kingdom GTG Full time

    We're looking for an organised and enthusiastic Rental Customer Advisor for our Car & Van Rental branch in East Kilbride.Hours42.5 hrs per week working 5 days over 7 on a rotational basis.About the roleAs part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our...


  • East Kilbride, South Lanarkshire, United Kingdom Byrne Recruitment Limited Full time

    Full-time Customer Service/Office/Administrator - FRENCH SPEAKER:Based in South LanarkshireWorking hours: 7.30 am pm or 8 am pm Monday to Friday - Part time Hybrid working after the initial training period (optional)Our client, an international market leader, requires a full time Bi-lingual Customer Service Advisor to cover their UK markets. The role will be...

  • Optical Advisor

    7 days ago


    East Kilbride, South Lanarkshire, United Kingdom Optical Express Group Full time

    Location - East KilbrideHours - Full time 40 hrs per weekCompetitive salary, bonus & benefits, full training will be givenOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.For over 33 years, millions of patients have trusted Optical Express with their eye...

  • Parts Advisor

    6 days ago


    East Kilbride, South Lanarkshire, United Kingdom Alliance Automotive Group UK Full time

    We are currently looking for a Parts Advisor to join our team at TMS Motor Spares in East Kilbride.As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.What's in it for you? Competitive salary package + excellent bonus Exclusive discounts and cashback...


  • East Kilbride, South Lanarkshire, United Kingdom Spinwell Full time

    Role: Cyber Security Advisor REF 74430Contract Length: 6 months initiallyLocation: Hybrid/East Kilbride, must attend the office a minimum of 2 days per weekIR35: InsidePay Rate to Intermediary: Market RateSecurity Clearance: SC and UK National requestedSpinwell is recruiting for a Cyber Security Advisor for an excellent opportunity within the public...


  • East Kilbride, South Lanarkshire, United Kingdom Scotmid Full time

    About this role:Customer Service AssistantAt Scotmid Co-operative, we are focused on serving our local communities and improving people's everyday lives through our different businesses. We've been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We're a co-operative, which means that we are run by our...


  • East Kilbride, South Lanarkshire, United Kingdom Bangura Solutions Full time

    Role: Cyber Security AdvisorContracting Authority: GovernmentContract Length: 6 MonthsLocation:East KilbridePay Rate: £600 per dayClearance:SC ClearanceAn exciting opportunity has become available with our prestigious client who is a prominent government department. The client is seeking an experienced Cyber Security Advisor to join their welcoming team.The...


  • East Kilbride, South Lanarkshire, United Kingdom Carlton Clubs (Carlton Bingo) Full time

    One of the largest independent Bingo Operators in Scotland are now looking for Full Time Team Assistants for our bingo club in East KilbrideWe pride ourselves on a fun and diverse environment for both our staff and customers. Our in-house training and development scheme evaluates skills and can enhance your pay grade with progression. We develop our staff...


  • East Kilbride, South Lanarkshire, United Kingdom Carlton Clubs (Carlton Bingo) Full time

    One of the largest independent Bingo Operators in Scotland are now looking for Part Time Team Assistants for our bingo club in East KilbrideWe pride ourselves on a fun and diverse environment for both our staff and customers. Our in-house training and development scheme evaluates skills and can enhance your pay grade with progression. We develop our staff...


  • East Kilbride, South Lanarkshire, United Kingdom Retro Designer Wear Full time

    Retro Designer Wear is a looking for a new person to join our team working week day shifts with occasional weekends.Your duties will include stock maintenance, menial cleaning, liaising with customers to identify the best styles/brands for them and being polite and approachable.It would be advantageous if you had an interest in designer fashion and had some...


  • East Kilbride, South Lanarkshire, United Kingdom Retro Designer Wear Full time

    Retro Designer Wear is a looking for a number of permanent full-time and part-time positions. Both sets of positions will include weekend work. Your duties will include stock maintenance, menial cleaning, liaising with customers to identify the best styles/brands for them and being polite and approachable. It would be advantageous if you had an interest in...


  • East Boldon, South Tyneside, United Kingdom Pertemps Newcastle Full time

    CALL CENTRE ADVISORSFULL TIMEBase pay from 11.44 to 11.71 there is also 24 hour shifts available which pay between 14.53 to 14.87 Per hour after training.37 hours per week between 6am and 8pm over 5 days out of 7, Monday to SundayFree parking available, good transport linksTemporary to PermanentExcellent training & developmentTraining - 4 weeks full time...

  • Customer Assistant

    3 weeks ago


    East Kilbride, South Lanarkshire, United Kingdom Lidl Full time

    Customer Assistant (Part time) Summary £ £13.00 per hour 10 to 20 hour contract Weekend shifts 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme As of the 1st June 2024 our pay will be increasing to £ £13.00. Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative,...


  • East Kilbride, South Lanarkshire, United Kingdom Air Charter Scotland Ltd Full time

    Air Charter Scotland Europe Ltd is recruiting a full-time Customer Support Agent to join our Team in Malta.The role is to provide support within the Operations and Client Services Department and assist our customer relations through coordinating with aircraft owner's, PAs, and clients' enquiries with the operations team and other ground-based teams to...

  • Service Coordinator

    6 days ago


    East Kilbride, South Lanarkshire, United Kingdom Kemp Recruitment Full time

    Service Coordinator Salary: £30,000 Location: East Kilbride Shift: Monday – Friday - DAYS My client, a Specialist Forklift Machinery Company, is looking for a Service Coordinator to join their dedicated service team, this frontline role will encompass a variety of duties, from the distribution of breakdown jobs to service engineers, to the processing of...

  • Driver/valeter

    6 days ago


    East Kilbride, South Lanarkshire, United Kingdom GTG Full time

    We're currently hiring temporary summer cover for Driver/Valeter roles at our Car & Van Rental branch in East Kilbride.Hours42.5 hours per week including alternative weekends.About the roleLooking for a role where you can really shine?As a Driver/Valeter for Arnold Clark Car & Van Rental, you'll be responsible for making sure our vehicles are in sparklingly...