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GP Receptionist

3 months ago

Reading, United Kingdom Dr Mittal & Partners Full time

Job summary

We are looking for a dynamic, enthusiastic and flexible individual to join our reception/administration team. As well as being the point of contact for patients when booking appointments, you will also be responsible for handling queries and liaising with our clinical team. There is a real opportunity for development and growth for the right candidate with the right attitude.

This is a PCN role where you may be required to cross site work.

Main duties of the job

Flexible Able to work calmly under pressure A good communicator - both oral and written Patient with excellent customer service skills Can-do attitude Willingness to learn

About us

Our team of receptionists are multi-skilled and are trained to cover each other's roles for variety.

The team support 10 GPs, 10 Allied Health Professionals and 7 members of our treatment room.

Full training will be given so previous experience in a GP surgery is not essential, but experience of working in a customer facing role would be most advantageous.

Job description

Job responsibilities

Main Duties

General front of house reception duties Understanding and maximising the use of the clinical system (EMIS Web) Dealing with patient medical records in an efficient and confidential manner, acceptable to the Practice To be willing to be trained and become proficient in the use of the clinical system (EMIS Web). To abide by all Health & Safety policies To abide by all Practice policies and protocols

Duties & Requirements

Reception duties will require the use of a number of skills to ensure efficiency of the appointments system and to allow the monitoring of the flow of patients into the consulting and treatment rooms To deal with patients requiring urgent appointments in a way that ensures they are seen in a logical and timely manner Be aware of practice policies and procedures for all elements of your role Advise patients of relevant charges for private work and to accept and deal with payments adhering to the practice policies Deal with all patient queries and requests for assistance, efficiently and politely Deal with the emergency line for home visits and record all relevant information for the duty doctor Be proficient at the repeat prescribing procedures Action requests for patient transport as necessary Ensure reception, waiting room and consulting rooms are kept clean and tidy after each surgery session. Become familiar with all routine aspects of the clinical computer system and be willing to enter data, as instructed by senior staff To ensure that all medical records are accurate and as per practice policies and procedures To ensure that correspondence, reports, results etc are filed correctly, accurately and in a confidential manner, either electronically or paper records To assist, when requested, in arranging appointments for patients who are recalled to the practice for regular health checks and reviews to meet our practice targets To organise patient referrals to secondary care using the current electronic system or preferred method To abide by all Health and Safety regulations To comply with all in-house rules as set out in the Employee Handbook

This job description is not exhaustive and you will be expected to participate in additional duties that are reasonably within the remit of such a post. Due to the nature of the work and the ever-changing demands of General Practice, you are required to be flexible regards the hours worked, as and when requested by your Line Manager or the Senior Management Team.

Person Specification

Qualifications

Essential

GCSE or equivalent in English & Maths Experience in a customer facing role Good IT skills (Microsoft Office)

Desirable

Previous GP setting experience