Receptionist

6 months ago

Reading, United Kingdom Parkside Family Practice Full time

**PARKSIDE FAMILY PRACTICE JOB DESCRIPTION Job Title**: Receptionist/Telephonist Accountable to: Reception Manager Duties: Reception, Appointments, Telephone Site: Woodley and Wokingham road sites To greet patients cheerfully and at all times maintain a high practice image. To answer telephone and deal with requests for appointments and information as laid down in the practice guidelines clearing the line for the use of others as quickly as possible. To constantly be aware that callers may be stressed, concerned or otherwise effected by their own condition or that of a dependant or relative. To take messages using the pads provided and ensuring they are always completed in every respect.

When opening the surgery to ensure that the waiting room and consulting rooms are properly prepared. To dispose of confidential waste safely and securely at the end of each day. Adhering to GDPR policy. To record any monies in petty cash books, and adhering to strict GDPR consent policy when handing over documents to patients.

To cheerfully carry out the daily tasks thus ensuring a contribution to high morale in the practice team. It is the duty of the Services Team Member who leaves the premises last to ensure the practice is secure. All windows should be tested to ensure they are latched and locked. Press the enter key on all keyboards to ensure the last user has logged off both EMIS Web and the Network, if not carry out a restart before switching off the screen.

Other duties To provide support when other members of staff are absent for reasons of sickness or holiday when requested. To generally offer support to any member of the practice who might need assistance. To check new patients and change of details forms are within the practice boundry. Take all registration forms from patients and check details before sending to Admin.

Photocopy relevant information for the purpose of registering a patient or change of name. To actively ask patients and to record data when it becomes known; either by being asked verbally or via alerts on the EMIS Web system i.e. Phone numbers Change of name Change of address Smoking status It is the duty of each staff member to check alerts for patients from the EMIS Web clinical system To give test results as and when requested, providing the GP has recorded they have seen the result. If the result is in but the GP has not written a comment then reception staff must tell the patient that you are unable to interpret the result as you are not clinical however the GP concerned will look at write a note for you to give the patient.

A PN can then be sent to the GP asking them to look at result for comment. SMART cards are issued to all reception staff and are the property of the NHS. These cards are to be used at all times for keeping records up to date via the spine Do not let other use your smart card Daily stamp and take repeat medication request.

Print medication request and prepare for GP signature or EPS and File repeat medication requests All scripts are to be filled in alphabetical order. Any correspondence to be collected by patients also needs to be added to the collection box in strict alphabetical order. Prepare internal post for collection Receive parcels, if they are relating to vaccinations making sure you adhere to the cold chain policy

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