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Client Liaison Officer

8 months ago

Reading, United Kingdom NUPAS Ltd Full time

The post holder will work to provide the highest standards of Client care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to Clients and their supporters. Deliver a consistent, Client centred, caring, confidential and professional reception and administration service. To enable the smooth running of a Client focused service.

Ensure all Client case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements. Treat all Clients with dignity and respect and maintain strict Client confidentiality. Liaise with clinical and medical staff regarding Client and medical queries. Co-ordinate client treatment pathway throughout time in the clinic Chaperone ultrasound scanning process when required.

Co-ordinate and facilitate the delivery of client prescriptions and legal documents. Prepare and complete Client notes Referrals to external providers or NHS Hospitals Undertake cashiering duties Use of INFORM client record system (training provided) Accurate, complete and legible documents. Ensure all notes are prepared and ready for consultation and for treatment to proceed on the patient arrival. Robust and consistent approach, ensuring all client data in relation to their clinic appointment and/or subsequent treatment is accurately recorded on the database.

Where appropriate, ensure a formal discharge letter is sent to the clients GP.