Front of house usher

3 weeks ago

London, United Kingdom The Royal Court Theatre Full time

Contract: Part-time, permanent   

Salary:  £41.83 per shift (3.5 hours)

 

The Royal Court Theatre has an exciting opportunity for someone to join the team as a Front of House Usher. 

The Front of House team, made up of Duty House Managers, Ushers, Box Office & Stage Door staff, is the public face of the theatre, welcoming the audience and delivering excellent customer service, while ensuring that health & safety and licensing regulations are upheld.     

The Usher has a key role in the Front of House Team and will work closely with the Box Office Manager, Front of House Manager, and General Manager, to provide excellent customer service for all Royal Court customers.

 

Responsibilities

Usher

  • Assisting the Duty House Managers (DHMs) in providing a welcoming environment for all visitors to our venue
  • Always ensuring the safety and comfort of members of the public and staff
  • Upholding the Royal Court’s existing high standards of customer care
  • Providing excellent customer service to patrons requiring access, being fully informed about accessible performances and the facilities available at the theatre and providing general information as and when required
  • Have a working knowledge of the theatre’s programme and facilities (training will be provided)
  • Ensuring the clean and tidy presentation of the front of house areas, checking toilets and front of house displays as appropriate
  • Deal effectively with customer complaints in a calm and efficient manner
  • Covering Stage Door breaks where applicable, including the monitoring of the building’s alarm systems
  • Being pro-active in Front of House sales to ensure maximum profitability and to accurately reconcile and record cash takings
  • Ensure all cash and equipment is kept safely whilst on the premises
  • Contributing to the Royal Court’s active and developing access policy through appropriate understanding of the needs of all our visitors
  • Support the sustainable operating of our business as per our sustainability policy. 

General

  • Contributing to a respectful and inspirational working culture at the Royal Court, including in relation to sustainability, health and safety, safeguarding and other policies; and upholding and developing our commitments and practice around anti-racism and anti-oppression
  • Attending training forums and wider organisation meetings as appropriate to feed into and collaborate on the delivery of all our work.

 

Knowledge, skills and experience

The successful candidate will:  

  • Customer-Centric and Approachable: Dedicated to providing exceptional customer service, ensuring a welcoming and safe environment for all visitors, and adept at handling inquiries and complaints with professionalism and care. 
  • Detail-Oriented and Organised: Possesses strong attention to detail and organisational skills, with the ability to manage various tasks efficiently, including cash handling, shift preparations, and maintaining cleanliness in front-of-house areas. 
  • Interest in Theatre Operations: Eager to learn about theatre operations such as health and safety regulations, access requirements, and concerns relevant to theatre venues 
  • Flexible Team Player: Works well both independently and as part of a team, demonstrating a proactive and adaptable approach to duties. 

 

Further details regarding the role and the application process can be found via the Apply button. If you are interested in this role, please complete an application form and return by no later than 3rd November 2024. Please address how you meet the criteria set out above within your application.  

To note, your application can also be sent through in the form of a voice note, or PowerPoint presentation (no more than five slides). Should there be a more accessible format for your application to be received, please contact the recruitment inbox.

The Royal Court Theatre operates the Disability Confident scheme, which means you are guaranteed to be shortlisted to the next stage if you meet the minimum criteria. Please clearly outline in your email if you would like to be considered under this scheme.

If you have any questions about the role, please contact the recruitment inbox ahead of the closing date.

Please include in your application that you found this role through Creative Access.

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