Theatre Ushers
2 months ago
The Royal Opera House is seeking dedicated and professional individuals to join our Front of House team as Ushers.
About the Role:
We are passionate about delivering world-class customer service and providing an exceptional experience for our audiences and visitors. As a Front of House Usher, you will play a vital role in ensuring the smooth operation of our theatres and providing a warm welcome to our guests.
Key Responsibilities:
- Provide exceptional customer service to our audiences and visitors, responding to their queries and concerns in a professional and courteous manner.
- Ensure the efficient operation of our theatres, including the management of seating, ticketing, and crowd control.
- Work collaboratively with other Front of House staff to maintain a high level of service and ensure a seamless experience for our guests.
- Contribute to the maintenance of a safe and inclusive environment for all visitors and colleagues.
- Develop and maintain a thorough knowledge of our theatre operations, including health and safety procedures and emergency protocols.
- Participate in training and development opportunities to enhance your skills and knowledge.
Requirements:
- Proven experience of providing excellent customer service in a fast-paced environment.
- Ability to work effectively in a team and communicate clearly with colleagues and guests.
- Flexibility to work a variety of shifts, including evenings, weekends, and occasional daytime work.
- Ability to work in a darkened environment for extended periods.
- Basic computer skills and ability to use technology such as point-of-sale software and ticket scanners.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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