Theatre Ushers for The Play That Goes Wrong at The

6 months ago

London, United Kingdom Nimax Theatres Full time

Theatre Usher

(Front of House Performance Staff)

Job description

**Job title**: Front of House Performance Staff

**Reports to**:Theatre Management

**Key internal contacts**: Customer Experience Manager

Theatre Supervisor

Retail Supervisor

Bar Supervisor

Box Office

Stage Department

Electrics Department

About Nimax Theatres

Owned by Nica Burns and Max Weitzenhoffer, Nimax Theatres is an entrepreneurial and innovative organisation that owns and operates six theatres in the heart of London’s West End
- the Apollo, Duchess, Garrick, Lyric, Palace and Vaudeville.

Our theatres currently have a combined capacity of 5,000 seats and, in addition to hosting some of the UK’s most critically acclaimed and successful plays and musicals, present a busy and varied programme of comedy, concerts and children’s theatre.

We are a unique, diverse, loyal, family team founded on respect. We are here to put on great shows that people want to come and see, and deliver a fantastic experience in beautiful buildings.

About the role

The Front of House Performance Staff will be engaging with diverse theatre audiences while delivering an excellent customer experience in a safe way.

The Front of House Performance Staff role is primarily evening and weekend shift work with shifts being approximately 3.75 hours each.

**Applicants must be able to commit to 8 shifts a week following the below schedule and be available to start immediately. Please note that the shift start time is approximately 90 minutes before the performance time.**

The basic rate of pay for this role is £10.84 per hour.

Performance Schedule

The Play That Goes Wrong

Tuesday 7:30pm

Wednesday 7:30pm

Thursday 7:30pm

Friday 7:30pm

Saturday 2:30pm & 7:30pm

Sunday 3pm & 7pm

Key duties and responsibilities
- Welcome - to actively engage with customers to make them feel expected, welcome, important and comfortable, providing a customer experience excellence.
- Helpful - to observe, listen and react to the customer’s needs, making each experience as easy and enjoyable as possible.
- Accountable & Consistent - to take responsibility for the success of the customer’s Nimax experience and to deliver this experience consistently, playing an active role in the health, safety and security of the customers, staff members and theatre.
- Compliance - to comply with all licensing regulations.
- Revenue - to actively increase revenue through retail sales.

Customer Experience
- Comply with the Nimax Theatres experience standards to provide a customer experience excellence for every customer.
- Ensure the theatre remains clean, hygienic and is immaculately presented at all times.
- Conduct safety checks and security checks as instructed.
- Understand that customers have questions and be knowledgeable about the theatre, retail operation and current production in order to answer them.
- Proactively direct customers to the auditorium, toilets and bars. Make announcements or provide other information as directed. Re-seat customers as directed by the theatre box office.
- Proactively help customers in need of assistance. Resolve minor complaints or issues referring more serious matters to the duty manager.
- Conduct ticket checks. Help customers locate their seats. Seat latecomers quickly and discreetly at the times prescribed.
- Together with the theatre box office, resolve double bookings and other seating issues to ensure no customer’s visit to the theatre is unduly disrupted.
- Monitor the auditorium during the performance ensuring the audience members are safe, that the producer’s filming and photography policy is adhered to and that disruptions are kept to a minimum.
- To assist customers who have had an accident or who become unwell; seeking the assistance of trained first aiders.

Health and Safety
- Participate in all required safety and security training and drills.
- Participate in and comply with arrangements laid out in the Company’s Health and Safety Policy and other related method statements, risk assessments and polices.
- Participate in and comply with arrangements laid out in the Theatre’s Fire Risk Assessment and Evacuation Plans including training and rehearsal drills.
- Participate in and comply with arrangements laid out in the Company’s Health and Hygiene manual.
- Participate in the theatre’s cleaning and sanitizing procedures.
- Adhere to all Covid 19 related procedures.

Retail Programme
- Prepare bar and retail point of sale positions in line with hygiene and merchandising standards.
- Proactively sell retail products to customers, with the goal of improving the customer’s experience.
- Make customers aware of any current promotions at the time of sale.
- Record all sales transactions in the designated electrical point of sale (till) system.
- Prepare any pre-ordered items or drinks purchased via an app, website or similar.
- Be fully knowledgeable about the entire range of products on sale, including individual portion

  • Theatre Usher @sohoplace

    1 hour ago

    London, United Kingdom Nimax Theatres Full time

    Front of House Performance Staff (Theatre Usher) Job description **Job title**: Front of House Performance Staff **Reports to**:Theatre Management **Key internal contacts**: Customer Experience Manager Box Office Stage Department Electrics Department - with a combined capacity of 5,000 seats. In addition to hosting some of the UK’s most critically...

  • Theatre Ushers for Hamnet at The Garrick Theatre

    7 months ago

    London, United Kingdom Nimax Theatres Full time

    Theatre Usher (Front of House Performance Staff) Job description Job title: Front of House Performance Staff Reports to: Theatre Management Key internal contacts: Customer Experience Manager Theatre Supervisor Retail Supervisor Bar Supervisor Box Office Stage Department Electrics Department About Nimax Theatres Owned by Nica Burns and Max...

  • Theatre Ushers for Six at The Vaudeville Theatre

    12 hours ago

    London, United Kingdom Nimax Theatres Full time

    Theatre Usher (Front of House Performance Staff) Job description **Job title**: Front of House Performance Staff **Reports to**:Theatre Management **Key internal contacts**: Customer Experience Manager Theatre Supervisor Retail Supervisor Bar Supervisor Box Office Stage Department Electrics Department About Nimax Theatres Owned by Nica Burns and...

  • Front of House Usher

    5 days ago

    London, United Kingdom The Box Soho Ltd Full time

    The role of an usher is to provide a welcoming and helpful service to our patrons at The Box, and to meet the Company’s high level of customer care. Ushers will be managed night to night by the head usher and will work closely with the stage manager and floor manager, to ensure the high level of customer experience is met. The main responsibilities of the...

  • Theatre Ushers for The Time Traveller's Wife at

    7 months ago

    London, United Kingdom Nimax Theatres Full time

    Theatre Usher (Front of House Performance Staff) Job description Job title: Front of House Performance Staff Reports to: Theatre Management Key internal contacts: Customer Experience Manager Theatre Supervisor Retail Supervisor Bar Supervisor Box Office Stage Department Electrics Department About Nimax Theatres Owned by Nica Burns and Max...

  • Theatre Ushers for Harry Potter and The Cursed

    7 months ago

    London, United Kingdom Nimax Theatres Full time

    Theatre Usher (Front of House Assistant) Job description **Job title**: Front of House Assistant **Reports to**:Theatre Management **Key internal contacts**: Customer Experience Manager Theatre Supervisor Retail Supervisor Bar Supervisor Box Office Stage Department Electrics Department About Nimax Theatres Owned by Nica Burns and Max...

  • Theatre Ushers for Brokeback Mountain @sohoplace

    7 months ago

    London, United Kingdom Nimax Theatres Full time

    Front of House Performance Staff (Theatre Usher) Job description **Job title**: Front of House Performance Staff **Reports to**:Theatre Management **Key internal contacts**: Customer Experience Manager Box Office Stage Department Electrics Department - with a combined capacity of 5,000 seats. In addition to hosting some of the UK’s most critically...

  • Theatre Ushers for 2:22 a Ghost Story at The Lyric

    2 hours ago

    London, United Kingdom Nimax Theatres Full time

    Theatre Usher (Front of House Performance Staff) Job description **Job title**: Front of House Performance Staff **Reports to**:Theatre Management **Key internal contacts**: Customer Experience Manager Theatre Supervisor Retail Supervisor Bar Supervisor Box Office Stage Department Electrics Department About Nimax Theatres Owned by Nica Burns and...

  • Play Worker

    7 months ago

    South London, United Kingdom The Play Professionals Full time

    **About us** The Play Professionals **Experience** - The Play Professionals have been providing out of school children’s services since 1995 and this knowledge and insight give us an advantage in responding to the needs of children and families. **Quality** - The Play Professionals have a long history of meeting and exceeding Ofsted standards which is...

  • Concession and Ushering Team Member

    3 weeks ago

    London, Greater London, United Kingdom Cineworld Cinemas Ltd Full time

    Theatre Operations Assistant - Cineworld Cinemas LtdAre you passionate about delivering exceptional customer experiences and providing outstanding support to our theatre operations team? Do you have excellent organizational skills and the ability to work well under pressure? If so, we would love to hear from you!About the Role:As a Theatre Operations...

  • Theatre Operations Assistant

    3 weeks ago

    London, Greater London, United Kingdom Cineworld Cinemas Ltd Full time

    Cinema Operations Role at Cineworld Cinemas LtdWe are seeking an enthusiastic and organized Theatre Operations Assistant to join our team at Cineworld Cinemas Ltd. This exciting role will provide opportunities for career growth and development within the company, with a focus on delivering exceptional customer experiences in a fast-paced environment.As a...

  • Theatre Fundraising Specialist

    1 week ago

    London, Greater London, United Kingdom Royal Court Theatre Full time

    Job DescriptionThe Royal Court Theatre is a renowned theatre company based in London, seeking an experienced Development Manager to lead fundraising efforts from trusts & foundations and corporate partnerships.This role will play a pivotal part in helping the Development team reach their ambitious fundraising target. The successful candidate will work...

  • Theatre Development Manager

    4 days ago

    London, Greater London, United Kingdom Royal Court Theatre Full time

    The Royal Court Theatre seeks a dedicated Development Manager to lead fundraising efforts from trusts & foundations and corporate partnerships.This role plays a pivotal part in achieving the theatre's ambitious fundraising target, working closely with the Director of Development, Development Officers, Marketing and Communications team, Finance Team, and...

  • Theatre Development and Education Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Royal Court Theatre Full time

    We are looking for a talented individual to take on the role of Theatre Development and Education Coordinator at the Royal Court Theatre.In this position, you will play a key part in developing and delivering participation work with schools and young people, as well as supporting our open-access programmes for early-career and aspiring writers.You will need...

  • Theatre Educator

    24 hours ago

    London, Greater London, United Kingdom The WYN Trust Full time

    The WYN Trust: Igniting a Love of DramaWe are seeking an enthusiastic and experienced Drama Teacher to join our team at The WYN Trust, a vibrant secondary school located in the heart of Kensington & Chelsea. As a Drama Teacher, you will play a key role in inspiring young actors and igniting a passion for the performing arts. About the Role:This is an...

  • Theatre Technical Expert

    2 weeks ago

    London, WCH JP, United Kingdom Ambassador Theatre Group Full time

    As an Ambassador Theatre Group (ATG) team member, you will play a vital role in ensuring the smooth operation of our West End theatre's technical systems. We are seeking a highly skilled and confident technician to join our Electrics Department as Deputy Head of Electrics.The successful candidate will be responsible for assisting the Heads of Department and...

  • Theatre Marketing Manager

    3 weeks ago

    London, Greater London, United Kingdom TALAWA THEATRE COMPANY Full time

    Talawa Theatre Company seeks a seasoned Marketing & Communications Manager to spearhead all audience-facing operations. This includes marketing, press, social media, and audience development strategies.Key Responsibilities:Collaborate with Artistic and Executive Directors to effectively communicate Talawa's work onstage to existing and potential...

  • Cleaner

    3 days ago

    London, United Kingdom The Coronet Theatre Full time

    **Job Description - Premises Assistant** **About the Coronet Theatre** The Coronet Theatre is a risk-taking, international theatre in an iconic, Grade II listed building in London’s Notting Hill. Both its programme and the building’s restoration is curated by Artistic Director & CEO Anda Winters. The Coronet Theatre presents an eclectic programme of...

  • Production Administrator Theatre

    7 months ago

    London, United Kingdom Attic Recruitment Full time

    Great role for a theatre professional who has solid experience within theatre and loves the administrative side. As their Production Administrator, you will be supporting the Production Manager with the London shows and will work closely with the technical team to ensure there is continuity between production an the technical departments. This is a super,...

  • Compliance Officer

    4 days ago

    London, Greater London, United Kingdom The Old Vic Full time

    Senior Compliance Officer (Theatre Operations)We are seeking an experienced Senior Compliance Officer to join our Theatre Operations team. As a key member of our team, you will play a critical role in ensuring compliance with health and safety regulations and standards.As Senior Compliance Officer, you will be responsible for developing and implementing...