Key Accounts Team Leader

2 months ago

Hounslow, United Kingdom dbschenker Full time

Your tasks

Join our Airfreight team as a Key Accounts Team Leader

Join DB Schenker as a Key Accounts Team Leader and lead our team in delivering exceptional customer service. Build long-term relationships, drive customer satisfaction, and ensure business growth. Showcase Schenker's unique services and help us achieve our commercial targets. If you excel in fostering customer loyalty and proactive service, apply now

Location : Heathrow, UK

Working hours : Monday to Friday / 9:00 to 17:30

What will you be doing?

Providing excellent customer service and driving the same ethos throughout the business and team. Interacting with customers on all levels and developing long-term relationships. Consistently delivering and driving customer satisfaction to meet & exceed expectations, ensuring all team members provide proactive customer service. Retaining and growing all current business to maximize the amount of business carried for every customer. Introducing measurements to evaluate team performance & quality, and the department's level of service to all customers on a monthly basis. Responding efficiently to customer issues & complaints and introducing continuous improvement measures. Managing the complete Key Accounts department activity to achieve all targets and budgets set by the company. Taking responsibility for the management and development of employees within the department, including performance management and career development plans.

Requirements

About You

We are looking for a dynamic leader with the following skills and experience:

Airfreight Expertise: Previous experience in airfreight and a solid understanding of the air industry, you bring invaluable insights to our operations.

Customer Service Excellence: Your exceptional customer service skills set the standard for the team, ensuring our clients receive top-notch support.

People Management: You excel in managing and motivating a team, fostering a collaborative and high-performing work environment.

Effective Communication: Your strong written and verbal communication skills enable you to convey information clearly and build strong relationships.

Organizational Expertise: Your outstanding organizational skills and ability to prioritize and manage high workloads ensure deadlines are met even in challenging situations.

What We Offer

Career paths and development opportunities Hybrid working 25 days holiday + day off for your birthday Pension scheme with up to 6% employer contributions Private healthcare Bonus scheme - 10%

Next Steps

Please apply by following the links and attaching your CV. We may not always wait until the job advert expires before reviewing applications so submit your application as soon as possible

At DB Schenker we are proud of our diverse workforce, and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.

Please note that candidates will be subject to the necessary right to work checks for the UK, 5 years referencing and a criminal records check.

Benefits

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally
See the world with DB Schenker If you’re searching for an international challenge, we offer plenty of opportunities.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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