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Customer Advisor

4 months ago

Belfast, United Kingdom HAYS Full time
Permanent customer service role

Your new company 
This organisation operates in the private sector in Northern Ireland. They provide specialised services to a range for stakeholders. 

Your new role 
In this role, you will be responsible for the following: 

  • Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers.
  • Assist in the administration and planning of asset maintenance work and connection planning to the Phoenix Energy Network, utilising diary and resource planning systems.
  • Handle and resolve customer complaints in line with company values and standard operating procedures.
  • Respond effectively to reported gas emergencies, ensuring accurate collection, and recording of customer data and the reported incident


What you'll need to succeed 
  • At least one year’s experience working within a customer service for which includes dealing with telephone enquiries.
  • OR At least one year’s experience in a retail environment.
  • Or at least one year’s administrative experience. 
  • Minimum of 5 GCSE passes (or equivalent) including English and maths Grade C or above 
  • Desirable - 1 years experience working within a contact Centre dealing with a high volume of telephone enquiries 
  • Experience of managing a diary system 
  • Experience of complaint handling 
  • Experience of updating high levels of data on a computer system 


What you'll get in return 
  • Contributory pension scheme with enhanced employer contribution
  • Free life assurance 
  • Enhanced paternity and maternity pay for qualifying staff 
  • Enhanced sick ay for qualifying staff 
  • 32 days of Annual leave 
  • Free car parking 
  • Apprenticeship and engineering career paths 


What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4567710