Service Charge Manager

Found in: Talent UK C2 - 2 weeks ago


Leicester, United Kingdom PA Housing Full time

A little bit about what we are looking for...

Responsible for leading and managing a team in ensuring all aspects of service charge accounting are carried out to meet the requirements of the business and compliance with legislation and regulation, whilst providing exceptional customer service to our customers. To oversee and provide assurance on the integrity of our data and ensure they are compliant with regulatory standards, legislation and internal policy.

We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and confident in the role before working from home. Of course if you'd prefer to be in the office more, then that is completely fine with us too


Your responsibilities...

  • Lead the Service Charge and Home Budgets Team for the region you have responsibility for, effectively plan cyclical workloads to ensure the effective use of resources
  • Provide strong leadership to all direct / indirect reports, ensuring effective team working and a positive environment which encourages contribution and progression
  • Advise and assist the team in problem solving and investigation into issues
  • Support the team through coaching, development, and training
  • Achieve targets for productivity and performance during 121s
  • Identify and close skills gaps/ train needs within the team to enhance team performance
  • Assist in the training and induction of colleagues within the Service Charge Team
  • Establish an annual work plan for service charge duties of the team and document processes and procedures
  • Ensure accurate and timely service charge estimates are produced for all service charges, liaise with the wider business as required
  • Lead on the production of year end service charge statements of account for approval and the annual accountant certification / audit process
  • Ensure all deficit and surplus adjustments are entered onto the residents accounts
  • Develop the service charge accounting software to meet the requirements of the organisation
  • Establish and manage controls and processes to monitor financial performance of service charges against budget estimates
  • Ensure all ledgers and systems are maintained to account for service charge costs and income
  • Work with the wider business to ensure service charges are affordable and represent Value for Money for our residents
  • Develop the accounting function for homeowners and leaseholders specifically in respect of sinking and reserve funds

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.


Our ideal candidate...

  • Qualified accountant ACCA / CIMA or equivalent or 3 years + experience in a senior finance / accountancy environment
  • Experience of working in a service charge finance team within the social housing sector
  • Experience of leading and developing a highly motivated team
  • Knowledge of service charges legislation, rent legislation and knowledge of the social housing regulatory framework


AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk


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