IT Service Desk Analyst

3 weeks ago


Leicester, United Kingdom Service Care Solutions - Criminal Justice Full time

Service Care Solutions are looking for an IT Service Desk Analyst to work within the Leicestershire Police Force on a 12-month contract.

**Location**: Derby
**Job Role/Purpose**:
To provide an IT Service Desk function to Leicestershire Police in accordance with the Force Information Security Policy.
- First line resolution of faults and tasks as appropriate. Logging, prioritisation, and management of all calls. Perform daily health checks for all information systems on a rota basis.
- To comply with the health and safety policy and its associated procedures and co-operate with your manager and the force to protect your health and safety and that of other people.

**Knowledge/Education**:

- To undertake a customer service qualification within the first year e.g., the IT Service Desk Institute.

**Experience**:

- Experience of logging, and managing to a satisfactory conclusion, all incidents and service requests in an IT Service Desk environment.
- Experience of working in a high demand, highly pressurised environment.

**Skills**:

- Understanding of information security issues.
- Ability to work to defined procedures in an accurate, detailed, and timely manner.
- Excellent written and verbal communication skills and the ability to establish a good working rapport at all levels within the force, regional partners, and external parties.
- Excellent problem solving and the ability to positively approach challenging situations and resolve to a successful outcome.
- Ability to rapidly absorb new technical information as required.
- Ability to disseminate technical information to a non-technical audience

**Specialist skills/Experience using**:

- ITSM Tool Use
- Asset and Configuration Management
- Microsoft Environment (Inc. office 365)
- Blackberry BES and UEM infrastructure
- Citrix Thin Client
- VMWare
- Windows 7 and 10 Operating Systems


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