IT Desktop Support Analyst

1 month ago


Leicester, United Kingdom Health Management Full time

**Introduction**

**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary**

As a Desktop Support Analyst, you are responsible for providing IT second line support to Maximus UK users. You cover on-site support presence in the main Maximus UK and also offer remote assistance to users outside of Maximus UK offices.
You will work closely with the Service Desk and the other IT teams to solve hardware and software issues on PCs, laptops, software, mobile phones and desk telephony, within the agreed KPIs/SLAs.
The role will be based in main Maximus UK locations with periodic travel to other Maximus UK sites

Salary Range:
Non-London - £27,000-£30,000pa
London -£30,000-£34,000pa

**Essential Job Duties**

This position’s job duties and responsibilities include:

- Liaise with the Service Desk to resolve more complex tickets on software or hardware
- Interact with the Maximus UK end users to troubleshoot and resolve their 2nd line tickets
- Ensure support calls are resolved in line with agreed SLAs
- Install, diagnose, repair, maintain, and upgrade all supported Maximus UK hardware and software and equipment to ensure optimal performance.
- Provide end-user support at main Maximus UK offices
- Manage Maximus UK mobile and fixed telephony: accounts creation, faults management, requests management, liaison with suppliers
- Participate to the testing and deployment of new hardware and/or services
- Create documentation where necessary for new hardware/ services that are introduced
- Liaise with end-users and external suppliers to ensure correct equipment and software is ordered

**Education and Experience Requirements**

Qualifications & Experience
- Experience as an IT support Analyst
- Experience in supporting office based and mobile users
- Excellent knowledge of PCs and laptops and their architecture, including internal components
- Experience with image deployment, including WDS/PDQ
- Experience working with printers, scanners etc.
- Knowledge of mobile technologies - e.g. Smart Phones - Android and Apple, Tablets
- Knowledge of PGP and Bit Locker Encryption software
- Knowledge of Google Suite is desirable
- Knowledge of Adaptive Technology
Individual Competencies
- Excellent communication skills with colleagues at all levels of the business
- Excellent telephone manner
- Common sense approach and helpful attitude
- Natural problem solving skills
- Being able to plan methodically
- Able to multitask
- Can work unsupervised
- Being able to plan methodically but also at ease with changes in priorities

**EEO Statement**

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.



  • Leicester, United Kingdom Total IT Global Full time

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Tasks a) Provide...


  • Leicester, United Kingdom Total IT Global Full time

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Tasks a) Provide...


  • Leicester, United Kingdom Total IT Global Full time

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Tasks a) Provide...


  • Leicester, United Kingdom Total IT Global Full time

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.Tasksa) Provide...

  • Support Analyst

    1 day ago


    Leicester, United Kingdom Premier IT Full time

    **Job Title: Support Analyst** **Salary: £20,000- £25,000** **Location: Leicester** **Job Type: Permanent** Premier Group are currently engaged with a well-established client in the Leicester area, looking for a **Support Analyst** to join their UK Support Team. My client is looking for someone who will have a good understanding of hotel processes, Front...

  • IT Support Analyst

    1 month ago


    Leicester, United Kingdom Remit Resources Full time

    Are you a skilled IT Support Analyst looking to take the next step in your career? We have an exciting opportunity for you to join a large, enterprise-sized professional services business in their Leicester office. As a key member of their IT support team, you'll have the opportunity to make a real impact on the daily operations of their organisation by...


  • Leicester, United Kingdom TVS SCS Full time

    Purpose: We are looking for a Service Desk Analyst to join our team and commitment to providing excellent IT Support across TVS Supply Chain Solutions. As a Service Desk Analyst at TVS Supply Chain Solutions you will provide 1st level support across our internal Customers and Colleagues, in terms of their IT equipment and associated software. You will be...


  • Leicester, United Kingdom De Montfort University Leicester Full time

    Our services include a cross-campus communications infrastructure, desktop equipment for students in learning areas and for staff in work areas, collaboration tools, central business systems, audio-visual facilities to support teaching, virtual and managedlearning environments. Our mission is to provide effective, efficient and economic IT and media services...


  • Leicester, United Kingdom Inspiremyfuture Full time

    As the IT Support Apprentice, you will be working as part of XCS’ IT Team and working towards completing the Level 3 Azure Cloud Support Specialist Apprenticeship. You will gain the Level 3 Information Communication Technician Apprenticeship Standards qualification and two industry qualifications endorsed by Microsoft (Microsoft Azure Fundamentals and...

  • IT Support Analyst

    5 days ago


    Leicester, United Kingdom Optima UK Inc Ltd Full time

    Job Title: IT Support AnalystLocation: LeicesterSalary: up to £30,000Job Type: PermanentThe RoleOur client is currently looking for an IT Support Analyst. My client is a leading manufacturer of ambient foods. The successful candidate will play a key role in being responsible for the maintenance as well as the reliable operation of computer systems.Duties...


  • Leicester, United Kingdom ITECCO Full time

    **Senior IT Support Engineer** **Location**: Leicester, Leicestershire, England **Salary**: £35,000 - £40,000 We are looking for a highly motivated Senior IT Support Engineer to join an innovative and rapidly growing IT and Telecoms company. **Key Responsibilities**: - Provide technical support and solutions to our customers - Troubleshoot problems, carry...


  • Leicester, United Kingdom NEXT Retail Ltd. Full time

    Come and work for one of the UK's biggest retailers. A FTSE 100 plc, Next is everything you could imagine and so much more. At Next we are constantly innovating, constantly working on something new and constantly creating more and more exciting new products, which means no day is the same and no day is dull.  We are currently looking to recruit a...

  • IT Support Analyst

    1 week ago


    Leicester, United Kingdom Optima UK INC Ltd Full time

    Our client is currently looking for an IT Support Analyst. My client is a leading manufacturer of ambient foods. The successful candidate will play a key role in being responsible for the maintenance as well as the reliable operation of computer systems. Duties and responsibilities: To install hardware/operating systems across the site as well as...

  • Business Analyst

    4 weeks ago


    Leicester, United Kingdom Reed Full time

    **Business Analyst // IT Business Analyst // Automation // Digitalisation // Remote // 40 day period till end of March // £450-600/day Umbrella** Key Responsibilities: - Write a comprehensive business case for the program - Conduct options analysis to identify the most viable solution - Support program team in achieving their objectives - Communicate...

  • Purchasing Analyst

    4 weeks ago


    Leicester, United Kingdom Entech Technical Solutions Limited Full time

    Purchasing Analyst May also suit a Supply Chain Analyst£22.50 - £23.50 FCSA Umbrella (inside IR35)£16.50 - £17.50 payePurchasing Analyst Nr Leicester (close to M1 Leicester Forest Junction)Some limited hybrid working available (you will be required on site min 3 days pw) We are currently looking for a Purchasing analyst with good solid Data Analysis &...

  • IT Support Apprentice

    2 months ago


    Leicester, United Kingdom Inspiremyfuture Full time

    As the IT Support Apprentice, you will be working as part of XCS’ IT Team and working towards completing the Level 3 Azure Cloud Support Specialist Apprenticeship. You will gain the Level 3 Information Communication Technician Apprenticeship Standards qualification and two industry qualifications endorsed by Microsoft (Microsoft Azure Fundamentals and...

  • Purchasing Analyst

    4 weeks ago


    Leicester, United Kingdom Entech Technical Solutions Limited Full time

    Purchasing Analyst May also suit a Supply Chain Analyst £50 paye Purchasing Analyst Nr Leicester (close to M1 Leicester Forest Junction) Some limited hybrid working available (you will be required on site min 3 days pw) We are currently looking for a Purchasing analyst with good solid Data Analysis & Strong Excel skills Do you have experience of...

  • Purchasing Analyst

    1 week ago


    Leicester, United Kingdom Entech Technical Solutions Limited Full time €23 - €24

    Purchasing Analyst May also suit a Supply Chain Analyst £50 paye Purchasing Analyst Nr Leicester (close to M1 Leicester Forest Junction) Some limited hybrid working available (you will be required on site min 3 days pw) We are currently looking for a Purchasing analyst with good solid Data Analysis & Strong Excel skills Do you have experience of...

  • Asbestos Analyst

    2 days ago


    Leicester, United Kingdom Penguin Recruitment Ltd Full time

    **Asbestos Analyst** **£28,000 - £35,000 + Benefits** **Leicester, East Midlands** I have a new opportunity available for an experienced Asbestos Analyst to join a small but thriving UKAS accredited Asbestos consultancy who provide a range of asbestos surveying, air monitoring, project management and consultancy services to a large portfolioof clients...


  • Leicester, United Kingdom Next Full time

    When it comes to UK retail, it’s hard to find a bigger name. We sell thousands of items an hour and are going through a huge change as a business. So we need a solid team with us who are committed to driving our systems forward. For anyone in Computer Services, this is the place to learn. To grow. And to thrive. That could be you. Computer Services are...