Desktop Support Engineer

4 weeks ago

Leicester, United Kingdom Total IT Global Full time

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Tasks

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements
  • Excellent working knowledge of Windows 7, 8, 10, 11
  • Good working knowledge of Windows. (MacOS a plus).
  • Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
  • Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
  • Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
  • Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
  • Excellent working knowledge in asset / inventory management
  • Ability to maintain composure and focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of client appointments while adapting to customer requests.
  • Demonstrated ability to communicate complex technical concepts in simple language.
  • Strong Experience in Multi-Functional Printer troubleshooting
  • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
  • Excellent verbal and written communication in English
  • Excellent customer service skills


At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.
Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation. Total IT Global’s 2200+ certified technical experts and best-in-class technologies and partners, deliver services across 29,000+ locations, in 128 countries.

  • Desktop Support Engineer

    1 month ago

    Leicester, United Kingdom Total IT Global Full time

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Tasks a) Provide...

  • Desktop Support Engineer

    4 weeks ago

    Leicester, United Kingdom Total IT Global Full time

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Tasks a) Provide...

  • Desktop Support Engineer

    4 weeks ago

    Leicester, United Kingdom Total IT Global Full time

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. Tasks a) Provide...

  • IT Desktop Support Analyst

    4 weeks ago

    Leicester, United Kingdom Centre for Health and Disability Assessments Full time

    **Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...

  • IT Desktop Support Analyst

    4 weeks ago

    Leicester, United Kingdom Health Management Full time

    **Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...

  • IT Help Desk, IT support to support

    1 month ago

    Leicester, United Kingdom Inspiremyfuture Full time

    As the IT Support Apprentice, you will be working as part of XCS’ IT Team and working towards completing the Level 3 Azure Cloud Support Specialist Apprenticeship. You will gain the Level 3 Information Communication Technician Apprenticeship Standards qualification and two industry qualifications endorsed by Microsoft (Microsoft Azure Fundamentals and...

  • IT Support Apprentice

    1 month ago

    Leicester, United Kingdom Inspiremyfuture Full time

    As the IT Support Apprentice, you will be working as part of XCS’ IT Team and working towards completing the Level 3 Azure Cloud Support Specialist Apprenticeship. You will gain the Level 3 Information Communication Technician Apprenticeship Standards qualification and two industry qualifications endorsed by Microsoft (Microsoft Azure Fundamentals and...

  • IT Support Engineer

    1 month ago

    Leicester, United Kingdom ITECCO Full time

    **IT Support Engineer** **Role**: IT Support Engineer (Flexible Working) **Location**: Leicester, England **Salary**: £25,000 - £32,000 ** INTERVIEWING IMMEDIATELY ** After 90 years of service, my client is one of largest the most prestigious construction organisations in the UK. Being a Sunday Times Top 25 Company to work for, this is a unique opportunity...

  • Remote - IT support Engineer

    3 days ago

    Leicester, United Kingdom Allegiance Technology Ltd Full time

    Technical Support Engineer My client are a Software Development company and you would be joining a small close-knit team. Working closely with a Senior Engineer within the company, this role will require an Engineer who is willing to tackle tickets they may not have dealt with in the past, and to learn from the Senior Engineer moving forward to tackle more...

  • Remote - IT support Engineer

    1 month ago

    Leicester, United Kingdom ACS Performance Full time

    Job vacancy - Technical Support Engineer The successful Technical Support Engineer will provide in-depth technical support to our customers and System Partners, ensuring the successful installation, commissioning and training of products. Providing technical support to customers and System Partners via email, telephone and regular site visits, ensuring...

  • Technical Support Engineer

    1 month ago

    Leicester, United Kingdom ACS Performance Full time

    Job vacancy - Technical Support Engineer The successful Technical Support Engineer will provide in-depth technical support to our customers and System Partners, ensuring the successful installation, commissioning and training of products. The role will involve: Providing technical support to customers and System Partners via email, telephone and regular...

  • Infrastructure Engineer

    1 day ago

    Leicester, United Kingdom Next Full time

    Infrastructure Engineer - Security Remediation Next Shop the latest women's, men's & children's fashion plus homeware, beauty, designer brands & more. Next day delivery & free returns available. Shop now! View company page The Security Remediation team is looking for a new recruit. We are looking for an Infrastructure Engineer to join our...

  • Technical Author

    2 weeks ago

    Leicester, United Kingdom Morson Talent Full time

    Technical Author Location: Leicester Duration: 12 months Rate: £35 - £45 per hour Umbrella or £25.60 - £32.91 per hour PAYE (inside IR35) Our client, who specialise in Tactical Unmanned Air Systems, are seeking a Technical Author to join their Engineering team who will be preparing publications and data packages to support various programme requirements....

  • Technical Author

    2 weeks ago

    Leicester, United Kingdom Morson Talent Full time

    Technical Author Location: Leicester Duration: 12 months Rate: £35 - £45 per hour Umbrella or £25.60 - £32.91 per hour PAYE (inside IR35) Our client, who specialise in Tactical Unmanned Air Systems, are seeking a Technical Author to join their Engineering team who will be preparing publications and data packages to support various programme requirements....

  • Technical Author

    2 weeks ago

    Leicester, United Kingdom Morson Talent Full time

    Technical Author Location: Leicester Duration: 12 months Rate: £35 - £45 per hour Umbrella or £25.60 - £32.91 per hour PAYE (inside IR35) Our client, who specialise in Tactical Unmanned Air Systems, are seeking a Technical Author to join their Engineering team who will be preparing publications and data packages to support various programme...

  • Band 7 Senior IT Specialist

    8 hours ago

    Leicester, United Kingdom Leicestershire Partnership NHS Trust Full time

    Job summary This is a new position to provide support to the network and server infrastructure of the organisation with a particular focus on support of the internal Virtual Desktop and Virtual Server Infrastructure. This position will be working within the 3rd Line support team of Leicestershire Health Informatics, providing IT Support to NHS...

  • Support & Maintenance Engineer (London) - Electrical Provider

    4 weeks ago

    Leicester, United Kingdom Hamilton Barnes Associates Limited Full time

    Do you want the opportunity to work for an established Data and Electrical contractor company? Well, this is your chance! This Leading Electrical Provider are looking for a Support & Maintenance engineer to come & join their ever-growing team. You will be responsible for the support and maintenance of various IT Equipment including the installation and...

  • Operations Support Administrator

    1 month ago

    Leicester, United Kingdom Recra Consulting Full time

    **_Recra are working in partnership_** with a leading bespoke engineering specialist based in Leicester, who are seeking an Operations Support Administrator to join their wonderful, skilled team. **Responsibilities**: - Stock management and reordering supplies when needed - Goods Inbound/Outbound management - Assist in processing of service engineers...

  • Customer Service Support Administrator

    1 month ago

    Leicester, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: To support our Customer Support Team we are recruiting for a Customer Service Administrator to join us in Leicester. The Customer service support administrator is...

  • Maintenance technician,

    4 weeks ago

    Leicester, United Kingdom Amazon UK Services Ltd. Full time

    Job summaryAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees,...