IT Support Apprentice

4 weeks ago


Leicester, United Kingdom Inspiremyfuture Full time

As the IT Support Apprentice, you will be working as part of XCS’ IT Team and working towards completing the Level 3 Azure Cloud Support Specialist Apprenticeship.

You will gain the Level 3 Information Communication Technician Apprenticeship Standards qualification and two industry qualifications endorsed by Microsoft (Microsoft Azure Fundamentals and Microsoft 365 Fundamentals).

Main responsibilities:

  • Manage, update and close query tickets
  • Ensure service process for change, configuration and problem management are always adhered to
  • Be professional and courteous to clients
  • Provide remote desktop and server support
  • Proactive management of client network
  • Build rapport with new and existing clients
  • Ticket logging, escalating and regular feedback to Service Desk Manager and Line Manager

Desirable skills:

  • Passionate in IT and networks
  • Some knowledge of desktop, server and printer hardware and their components
  • Customer services skills
  • Good communication skills
  • Self-sufficient with good problem-solving skills
  • Strong analytical, logical, and troubleshooting skills
  • Preferably, being a driver will be highly beneficial to the role.

Personal qualities:

  • Positive attitude towards learning and growing into the role
  • Ability to plan, organize and adapt to changes
  • Team worker with a ‘can do’ attitude
  • Open to respond to feedback and committed to self-development

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

Company perks:

  • Flexible working hours
  • Bonus scheme
  • Annual salary review
  • On-site parking

Future prospects:

Opportunity to progress into a permanent position or progress on to the BSc (Hons) in Digital and Technology Solutions Degree Apprenticeship upon completing the Level 3 Azure Cloud Support Specialist Apprenticeship.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

#J-18808-Ljbffr

  • Leicester, United Kingdom ESBM Full time

    Role: Apprentice Receptionist Hours: 30 Hours per week Monday to Friday **Salary**: Apprenticeship Rate £5.28ph The receptionist apprentice will be ensuring to provide a warm, friendly, and welcoming attitude to all customers that are coming into the school provision. They will be responsible for answering the phone in a professional and supportive...


  • Leicester, United Kingdom TalentSpa Recuitment Full time

    Mechanical Fabrication & Welding Apprentice The adi Apprentice Academy provides a tailored development programme and network with other apprentices within the business. All apprentices are offered a wide range of work place experience and our Apprentice Academy is designed to fully support the learner throughout the duration of the apprenticeship...


  • Leicester, United Kingdom Leicester College Full time

    **Apprentice Skills Coach. Full Time. 37 hours per week. Permanent Position.** Leicester College's Apprenticeship and Commercial Operations Department is one of the largest apprenticeship providers in the region with an ambitious vision for delivering high standard apprenticeship programmes that positively shape the future careers of all Leicester College...

  • Revenues Apprentice

    5 days ago


    Leicester, United Kingdom Leicester City Council Full time

    **Job details**: Job reference - REQ3019 Date posted - 31/08/2023 Application closing date - 18/09/2023 Location - City Hall Salary - £22,369 - £24,054 Per Year (pay award pending). Package - Total benefit value (includes pension contribution and full holiday entitlement): £32,799 Contractual hours - 37 Basis - Full time Job category/type - Early...


  • Leicester, United Kingdom Leicester City Council Full time

    **Job details**: Job reference - REQ3105 Date posted - 28/11/2023 Application closing date - 19/04/2024 Location - City Hall Salary - £26,421 - £28,770 per year Package - Total benefit value (includes pension contribution and full holiday entitlement): £39,229 Contractual hours - 37 Basis - Full time Job category/type - Early Careers, apprentices...


  • Leicester, United Kingdom Leicester City Council Full time

    **Job details**: Job reference - REQ3105 Date posted - 28/11/2023 Application closing date - 12/12/2023 Location - City Hall Salary - £26,421 - £28,770 per year Package - Total benefit value (includes pension contribution and full holiday entitlement): £39,229 Contractual hours - 37 Basis - Full time Job category/type - Early Careers, apprentices...


  • Leicester, United Kingdom Leicester College Full time

    **Apprentice Skills Coach - Bricklaying. Apprenticeship and Commercial Operations Department. Part Time. 18.5 Hours per week. Permanent.** Leicester College is looking to appoint an enthusiastic Apprentice Skills Coach (formerly known as Trainer Assessor) with current bricklaying experience. We would like somebody to join our team that has the passion and...


  • Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    We are looking for an apprentice to join us as an Administrator in the Leicester Diabetes Centre Team at the University Hospitals of Leicester NHS Trust. The Diabetes Research Department is a busy unit, undertaking a wide range of commercial and non-commercial research projects which aim to improve diabetes care through the promotion and development of...


  • Leicester, United Kingdom Get Staffed Online Recruitment Limited Full time

    **Level 3 Business Admin Apprentice** Do you have business administration experience, and are looking for a new apprenticeship opportunity in Leicester? **About the employer** Our client is a leading UK branded merchandise and custom clothing supplier distribution agency. Offering the #1 largest promotional product selection online, supporting brands,...


  • Leicester, United Kingdom QA Ltd Full time

    **Who you’ll be working for**: The VoIP Shop are providers of cloud phone systems. They are currently looking to employ an apprentice to work within our growing Technical Support department based at the DOCK technology hub next to the National Space Centre in Leicester. **What’s in it for you**: As a Network Engineer Apprentice, you will be an important...

  • Apprentice Technician

    3 weeks ago


    Leicester, United Kingdom Sytner Group Full time

    About the role Porsche Centre Leicester has an exciting opportunity available for an Apprentice Vehicle Technician to join their talented team.   As a Sytner Apprentice Technician, you will be responsible for maintaining and repairing motor vehicles to the high standards of the Porsche brand. You will be working in a busy Porsche workshop during your...


  • Leicester, United Kingdom ITP Full time

    **Job Description - Business Admin Apprentice** **The Opportunity** Our client is recruiting for an Apprentice **Business Administration **to join their team in **Leicester LE4.** The **Level 3 Business Admin **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic...


  • Leicester, United Kingdom Salma Daycare Full time

    Working hours: 30 to 35 hours per week, Term time only Wages: apprentice wage, 4.81per hour Start date: The post holder will be an essential part of the Nursery team and will be integral to the planning and practice of the nursery. The post holder will be creative, enthusiastic, flexible and be able to work on own initiative to stimulate children’s...

  • Nursery Apprentice

    4 weeks ago


    Leicester, United Kingdom Bushra Daycare Full time

    Working hours: 30 to 35 hours per week, Term time only Wages: apprentice wage, 4.81per hour Start date: January The post holder will be an essential part of the Nursery team and will be integral to the planning and practice of the nursery. The post holder will be creative, enthusiastic, flexible and be able to work on own initiative to stimulate...


  • Leicester, United Kingdom JBC Skills Training Ltd Full time

    **Digital Marketing Apprentice** A great opportunity for someone who is looking for an entry level position that involves content creation of many kinds. The company has shipped over 1 million packs of socks in the last 12 months worldwide through multiple online selling channels **Apprenticeship summary** **Annual wage**:£10,725 (To be increased to...


  • Leicester, United Kingdom Theitp Full time

    Leicester, United Kingdom | Posted on 12/03/2024 Job Description – BusinessAdmin Apprentice The Opportunity Ourclient is recruiting for an Apprentice Business Administration to jointheir team in Leicester LE4. The Level3 Business Admin apprenticeship programme that we are offering , will allow you to kick-start your careerin an industry that...


  • Leicester, United Kingdom Leicestershire Partnership Trust Full time

    Are you looking to kick start your career? We have a number of Business Administration Apprentice opportunities in our Child & Adolescent Mental Health Service. Applications are open to all ages - school leaver or further on in your career and fancy a change. You must have an enthusiasm for learning; be capable of working as part of a team and be...


  • Leicester, United Kingdom Super Star Sport Midlands Ltd Full time

    Job Overview: We are seeking a Business Administration Apprentice to join our team. This position offers an excellent opportunity to gain hands-on experience in various aspects of business administration. **Responsibilities**: - Assist with clerical tasks such as filing, photocopying, and data entry - Support the team with administrative tasks as needed -...


  • Leicester, United Kingdom Leicester City Council Full time

    **Job details**: Job reference - REQ3057 Date posted - 29/08/2023 Application closing date - 27/09/2023 Location - Gilroes Cemetery Salary - £20,258 - £24,054 Per Year (pay award pending). Package - Total benefit value (includes pension contribution and full holiday entitlement): £32,799 Contractual hours - 37 Basis - Full time Job category/type -...


  • Leicester, United Kingdom LMP Group Full time

    Business Administration Apprentice -S E F LTD This is an exciting opportunity to become part of a high performing team who are passionately committed to securing the best possible life chances for the young people of Silvertown. This role will require huge amounts of resilience, perseverance for the long haul and a constant drive for innovative...