Network Engineer Apprentice

2 weeks ago


Leicester, United Kingdom QA Ltd Full time

**Who you’ll be working for**:
The VoIP Shop are providers of cloud phone systems. They are currently looking to employ an apprentice to work within our growing Technical Support department based at the DOCK technology hub next to the National Space Centre in Leicester.

**What’s in it for you**:
As a Network Engineer Apprentice, you will be an important part of the department and day to day responsibilities will include remote fault logging and resolving, remote support of on-site system installs and maintenance, and long-term relationship buildingwith both existing and new customers and suppliers. The position will report to our Support Manager.

You will have the full support of the first and second line support teams at Cisco and Open Reach UK, further enhancing your skills as you work within our team learning about and working with the best cloud phone system technology available in the UK.
**You will be responsible for**:

- Maintaining Hosted VoIP systems
- Providing Tech Support
- Understanding customer networks
- Communicating effectively with suppliers such as Cisco
- Updating customers within SLA’s
- Providing high quality customer service
- Basic project management
- Logging and resolving customer faults remotely
- Support in setup of phone systems and on-site phone system surveys

**You will need the following skills**:

- Time management skills - meeting strict SLA’s
- Delivering the best possible customer service
- IT literate with IT skills such as understanding of basic networking
- Flexible and adaptable
- The ability to work well individually or as part of a team
- Listen and provide solutions diligently and promptly
- Ability to work within a team to achieve a common goal
- Be humble and polite (very important)

**Entry requirements**
- An A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a BTEC Extended Diploma in IT (180 credits)

*Please see the programme guide for full entry requirements.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Working week**:
40 hours per week.

**Future prospects**:
92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



  • Leicester, United Kingdom TalentSpa Recuitment Full time

    Mechanical Fabrication & Welding Apprentice The adi Apprentice Academy provides a tailored development programme and network with other apprentices within the business. All apprentices are offered a wide range of work place experience and our Apprentice Academy is designed to fully support the learner throughout the duration of the apprenticeship...


  • Leicester, United Kingdom Cactus Search Full time

    We have an exciting opportunity for a **Senior Network Engineer** to join our fantastic client based in Leicestershire. You will be supporting the company IT & Security network infrastructure & hardware. The role will be based predominantly on site in Leicestershire, If you are an experienced Network Engineer then this could be the ideal role for you! **What...


  • Leicester, United Kingdom Johnson Controls Full time

    Apprentice Fire and Security Service Engineer Are you ready to start your engineering career in the fire and security industry? At Johnson Controls, we're on the hunt for enthusiastic individuals to join our dynamic Fire and Security team. By joining the Johnson Controls team as an Apprentice fire and security engineer you'll be joining global leader in...

  • IT Support Apprentice

    3 weeks ago


    Leicester, United Kingdom Inspiremyfuture Full time

    As the IT Support Apprentice, you will be working as part of XCS’ IT Team and working towards completing the Level 3 Azure Cloud Support Specialist Apprenticeship. You will gain the Level 3 Information Communication Technician Apprenticeship Standards qualification and two industry qualifications endorsed by Microsoft (Microsoft Azure Fundamentals and...

  • Apprentice Technician

    2 weeks ago


    Leicester, United Kingdom Sytner Group Full time

    About the role Porsche Centre Leicester has an exciting opportunity available for an Apprentice Vehicle Technician to join their talented team.   As a Sytner Apprentice Technician, you will be responsible for maintaining and repairing motor vehicles to the high standards of the Porsche brand. You will be working in a busy Porsche workshop during your...


  • Leicester, United Kingdom 365 People Full time

    365 People are looking for a Trainee / Apprentice Recruitment Consultant along side this role you will obtain a level 3 qualification in Recruitment and be required to do 4 hours a week coursework. 365 People are a highly recognised and respected brand for supplying Driving, Industrial and Commercial staff throughout the UK. **Key duties of the role**: -...


  • Leicester, United Kingdom SkillBase First Aid Full time

    At SkillBase First Aid we’re proud to be a little bit different, we are on a mission to fill the UK with heroes-on-standby! We provide a range of training courses in compliant First Aid and Mental Health & Wellbeing, with over 125,000 people trained in essential life saving skills so far. SkillBase also deliver ‘Train the Trainer’ courses - instructor...


  • Leicester, United Kingdom Connells Full time

    We’re looking for a highly motivated individual to train as an **Apprentice**and become the next **Lettings Negotiator**to join our fantastic **Lettings** team in**West Bromwich.**You will be support to generate and book valuations, conduct property viewings, negotiate agreements, agree and progress let’s through to exchange and completion. No two days...


  • Leicester, United Kingdom Connells Group Full time

    We’re looking for a highly motivated individual to train as an **Apprentice **and become the next **Lettings Negotiator **to join our fantastic **Lettings** team in** West Bromwich. **You will be support to generate and book valuations, conduct property viewings, negotiate agreements, agree and progress let’s through to exchange and completion. No two...


  • Leicester, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Digital Marketing?** **Are you interested in Pharmacy?** **Can you commute to Leicester, LE9** About the company: A healthcare is a reputable and dynamic group that operates a network of pharmacies and care homes, dedicated to providing top-notch healthcare services and support to communities. With a strong...


  • Leicester, Leicester, United Kingdom Telent Full time

    Field Operations Engineer Apprentice Locations; Peterborough/ Leicester, Manchester/Greater Manchester and Bristol. Qualification; Level 3, Information Communications Technician Starting salary; £16,000 When you join one of Telent's Apprenticeship Programmes you will be working as part of a company that effects the everyday lives of people across the UK...


  • Leicester, United Kingdom Amazon TA Full time

    Reliability Maintenance Engineering Technician Amazon Operations sits at the heart of the Amazon customer experience. We are open, inclusive and welcome individuality and diversity. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is...


  • Leicester, United Kingdom Aggregate Industries Full time

    Mechanical Engineering Apprenticeship Starting salary: £18,500 Location: Aggregate Industries Masterblock, LE9 3GP Leicester, United Kingdom Duration: 4 years Did you know? Aggregate Industries is one of the leading building materials suppliers in the UK! Our mission is to become the UK leader in innovative and sustainable building solutions, and you...


  • Leicester, United Kingdom Recruit Central Limited Full time

    Manufacturing Engineer you are responsible for providing specialist technical expertise within the Manufacturing Engineering function. You provide project leadership, with a focus on developing new manufacturing technology and systems. The work may be focused in nature but maybe broad based with coordination between teams to complete a larger project....


  • Leicester, United Kingdom ETS Consulting Ltd Full time

    Mechanical Maintenance Engineer Salary: £46,000 + Pension + Overtime Continental Shift - 2 days 2 nights 4 off An excellent opportunity has arisen with one of the UK's instantly recognisable FMCG manufacturers, a leading manufacturer, specialising in food manufacturing. Apprentice Trained Mechanical Engineer * The successful candidate will be...

  • Maintenance Engineer

    2 weeks ago


    Leicester, United Kingdom The Collective Network Limited Full time

    £45,000 Leicester Monday to Friday (days) Are you looking to get off days and nights? Do you want to be a part of a new project? Do you like setting an example and growing others around you? Answer yes to any of these questions and this may be for you. We are working with a progressive client in Leicester which has seen significant growth in 2024 and is...

  • Maintenance Engineer

    2 weeks ago


    Leicester, United Kingdom The Collective Network Limited Full time

    £45,000LeicesterMonday to Friday (days)Are you looking to get off days and nights? Do you want to be a part of a new project? Do you like setting an example and growing others around you? Answer yes to any of these questions and this may be for you.We are working with a progressive client in Leicester which has seen significant growth in 2024 and is...

  • Maintenance Engineer

    3 weeks ago


    Leicester, United Kingdom The Collective Network Limited Full time

    £45,000 Leicester Monday to Friday (days) Are you looking to get off days and nights? Do you want to be a part of a new project? Do you like setting an example and growing others around you? Answer yes to any of these questions and this may be for you. We are working with a progressive client in Leicester which has seen significant growth in 2024 and is...

  • Asset Engineer

    2 weeks ago


    Leicester, United Kingdom Ipsum Group Full time

    At Ipsum it’s our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. Water is one of our most important resources. Eliminating waste and managing issues such as flooding, and pollution is vitally important to our communities and our planet. We provide...


  • Leicester, United Kingdom ETS Consulting Ltd Full time

    Mechanical Maintenance Engineer Location: Leicester Salary: £46,000 + Pension + Overtime Continental Shift – 2 days 2 nights 4 off Reference: Jo4917/KW The Company An excellent opportunity has arisen with one of the UK’s instantly recognisable FMCG manufacturers, a leading manufacturer, specialising in food manufacturing. Benefiting from...