Waiting List Coordinator

4 weeks ago

Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

Job summary

We have an exciting opportunity for a Waiting List Coordinator to join the team, to actively assist the department in the efficient and effective management of the outpatient/inpatient waiting lists in line with both national and local standards.

Working alongside the Scheduler,you will work alongside another Waiting List Coordinator who will each look after a group of consultant's clinic/theatre lists. You will be responsible for ensuring clinic and theatre lists are fully utilised and waiting lists are well managed in order of clinical priority.

We are looking for someone with good organisational and prioritisation skills, with the ability to work under pressure and a good communicator with medical, nursing and admin colleagues who has the patient at the heart of everything they do.Someone with a good knowledge of Lorenzo, in particular how to create a new clinic, cancelling clinics due to leave and booking patients from access plans would be an advantage. Training can be provided on the surgical bookings processes if you don't already have experience in this.

You are encouraged to contact the hiring manager to find out more about the department and this role, and what the department is looking for from the ideal candidate.

Main duties of the job

To be responsible for the administration of the department's outpatient/inpatient waiting lists, ensuring accuracy and attention to detail.

Robustly manage a PTL against local and national waiting times as well as working to meet Dermatology Key Performance Indicators.

Use appropriate booking processes to facilitate the admission of patients adding, removing, appointing and suspending patients to and from the outpatient/inpatient waiting lists.

Using Lorenzo, take the lead responsibility for building new clinics and amending existing clinics to include clinic cancellations and reopening clinics in line with department capacity including liaising with consultants to provide extra clinic capacity to ensure department meets local and national targets.

Be responsible for managing consultant and junior doctor annual leave requests ensuring any issues are escalated to the Operational Manager.

Manage review lists for follow up patients who require further investigations or follow up ensuring that these are completed in the time specified by the medical & nursing team.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

We take pride in our staff and we value their contribution to the team. We support training and development opportunities and we have many policies and benefits to support you in balancing your personal and professional life.

This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being part of an organisational change within the Dermatology department. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and the management of organisational change.

Please also note any secondment must first be agreed with your current line manager.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

4 GCSE's or equivalent including Maths and English grades 9-4 /A-C ECDL NVQ level III in Business Admin

Experience

Essential

Experience in an acute hospital Experience of managing patient waiting time targets including 18 week RTT and cancer wait times Experience of working with Doctors and other clinical staff An ability to work effectively with colleagues from a range of disciplines Determination and resilience of meeting objectives and deadlines

Desirable

Clear understanding of NHS clinical and operational systems Outline knowledge of other departments that make up Surgical Services Understanding of relevant Trust Policies and ability to ensure compliance Extensive experience of waiting list coordination Experience of populating and coordinating a theatre list

Further Training

Essential

Clear understanding of patient confidentiality

Desirable

Experience of Lorenzo

Skills

Essential

Accurate keyboard skills Excellent communication skills Good organisational skills Experience of working in a pressurised environment Ability to prioritise Ability to work as part of a team IT Literacy with Microsoft office packages including Excel Knowledge of both national and local waiting time targets

Desirable

Reasonable standard of numeracy Demonstrate a tactful understanding when dealing with a variety of staff and situations

Other Factors

Essential

Ability to remain calm under pressure. Professional approach

Desirable

Experience of a busy office and working with professional staff

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