Service Coordinator

2 months ago

Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

To manage the day to day operational duties and staffing within the Waiting List department in order to consistently support achievement of the Trust and departmental key performance indicators.

To be responsible for the day to day management of systems and procedures within the Waiting list team to ensure the smooth and efficient running of the service.

To work closely alongside the Waiting List Coordinators, providing support when there is absence in the team and providing a resilience of knowledge across all of the surgical specialities to ensure efficient running of the service.

To manage and lead on data analysis and service improvements for the Waiting List team.

To work closely with the Operational Managers to offer assurance that clinical governance is being actively considered and promoted throughout the scheduling process.

To work closely with clinical divisions to negotiate over service requirements in order to develop consistent working practices throughout the Trust to enable the delivery and support of waiting time targets.

Job specific responsibilities
- Manage the day to day activities of the key systems within the waiting list team ensuring resources are effectively utilised.
- Managing staffing levels in the team. Putting a plan in place for low staffing levels. Responsible for providing cover across specialties when staffing levels are low.
- Supporting training and developing training plans for Waiting List Coordinators.
- Supporting the Operational Managers in implementing new processes and procedures amongst the Waiting List team.
- Ensure the Waiting List team are aware of their roles in supporting the patient along their treatment pathway and implementing any actions as required.
- Compiling qualitative/quantitative data required by the surgical division on behalf of the Waiting List team.
- Assisting the Operational Manager for theatres in ensuring clinical governance is adhered to.
- Supporting the Waiting List Coordinators to fully utilise available theatre lists across all of the surgical specialities.
- Supporting the Operational Manager in improving utilisation of theatre time.
- Support the Operational Manager when working with Trust project teams where there is an impact on the activities of the Waiting list function.

Sheffield Children’s is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

We have three overarching aims that set the direction for the Trust in our vision “to create a healthier future for children and young people.”
- Outstanding patient care
- Brilliant place to work
- Leader in children’s health

Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.

The full job description and person specification as attached to this advert.

Inclusive Recruitment & Selection

Trust Values

The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

- Compassion - leading by kindness and showing empathy, understanding and respect
- Accountability - striving to do the right thing and owning responsibility
- Respect - value differences, tackling inequality and fostering a culture of inclusion
- Excellence - delivering a high-quality standard of care

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