Service Coordinator

2 weeks ago


Sheffield, United Kingdom Ingersoll Rand Full time

Location: Sheffield, ENG, GB, S20 3GL- Req ID: 6369THE CDH GROUP:
The CDH Group member companies across the UK bring together established expertise in the design and installation of compressed air systems as approved distributors for world-class brands including Champion Air Technology, CompAir, Gardner Denver, Hydrovane and Ingersoll Rand.

**MAIN DUTIES**:

- To provide administrative support functions to the Senior Service coordinator, facilitating smooth operation of the aftermarket department.
- Provide administrative support to the contract manager
- Book scheduled service work with the customer and ensure correct usage of resources
- Sales order processing
- Receive and process orders, liaise with customers regarding any changes
- Liaise with customers to keep them informed of status of jobs, to solicit and resolve inquiries and complaints at the earliest opportunity
- Monitor the progress of jobs, order spare parts, liaise with sub-contracts, alter schedules and process jobs in accordance with the customer requirements and to our company standards.
- Allocation of engineers, liaising with other coordinators
- Management and recording of hire fleet

**RELATIONSHIP MANAGEMENT**:

- Ability to communication effectively and build relationships
- Facilitate questions from customers
- Handle customer complaints, and refer to the correct personnel for investigation
- Coordinate customer requirements to other departments within the business, to ensure effective customer service
- Communicate solutions, successes and opportunities to the contract manager

**GENERAL**:

- Flexibility in role
- Exceptional attention to detail
- Excellent time management skills; ability to organise, prioritise and manage multiple projects

**QUALIFICATIONS AND EXPERIENCE REQUIRED FOR THIS ROLE**:

- Must be computer literate, familiar with Microsoft family of software particularly word, publisher and PowerPoint
- Time management skills and the ability to organise and prioritise workload.
- Analytical aptitude, good interpersonal and communication skills, self-starter, detail oriented, and a professional attitude and appearance.
- 2+ Years’ Experience in a previous Admin support role

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