EOC Workforce Manager

3 months ago

Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full time

Job summary

An exciting opportunity has arisen for an EOC Workforce Manager based within EOC, Horizon Place . The post holder may also be required to work from our EOC at Bracebridge Heath, Lincoln. The position is a full time basis working a set rota pattern with some elements of unsocial hours working.

The post holder will provide support and management to the EMA Team, including all aspects of staff support and embed a supportive, motivational and compassionate leadership culture across the EOC. This role is a key leadership role in supporting EMAS in continuing our journey and consistently deliver our vision and values.

Accountable to the EOC Senior Manager Performance and responsible for management of a defined group of staff within their portfolio of responsibility. This will include some line management functions of EOC based teams which will include non-clinical EOC staff.

The EOC Workforce Manager is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for groups of multi-disciplinary teams. The EOC Workforce Manager will work autonomously providing working cover which will ensure continuity of management and providing high quality visible leadership.

Main duties of the job

The Workforce Manager will operate flexibly across the defined area of responsibility, and they will provide support, guidance and advice to all staff based at, or visiting, the EOCs. The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.

The role will provide ongoing support and post-incident feedback to EOC team after operational and clinical events. The role will also work in close partnership with team managers to ensure that staff supervision, appraisal, education and development requires are consistently delivered.

The Workforce Manager will be responsible for the oversight and management of relevant investigations, dealing with complaints and issues and ensuring swift resolution where both appropriate and possible. The Workforce Manager will also provide support across the EOC and wider Operations in regard to investigations.

The post holder will also support the EOC on the design and implementation of local transformational change initiatives with the sole aim of enhancing service delivery and increased efficiency. This will include being a local point of contact and representative for operational or external stakeholder engagement. The post holder will also support the wider EOC and organisational resilience (see appendix 2) undertaking relevant command qualifications as appropriate.

About us

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:

Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staffHoliday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.We are a uniformed service and uniform will be provided.Expert training and support from our dedicated in-house education team.Enrolment into the NHS Pension Scheme.Occupational Health support along with an Employee Assistance ProgrammeNHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.Childcare vouchersPeer to Peer support networksAn exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.A first-class employer, promoting equality, diversity and inclusion of our employees. Job description

Job responsibilities

Please ensure to read the attached job description and person specification to view the roles main responsibilities and expectations.

Person Specification

Shortlist

Essential

Relevant and evidence of operational experience in managerial roles Evidence of supervising and managing diverse teams of staff Demonstrable professional conduct, openness and inclusion Working under pressure, demonstrating significant resilience, confidence and self-belief in challenging situations Evidence of leading and delivering successful change Ability to interpret data, contribute to strategy, policy and procedures, attend meetings and produce performance action plans Resource planning skills and able to prioritise across a number of areas to maximise the use of resources in a dynamically changing environment. Highly developed communication skills, both verbal and written Committed to promoting diversity and awareness of equal opportunities Has knowledge regarding: oEOC and Organisational performance standards oClinical Quality Indicators oCQC requirements

Desirable

Experience of working in a management position in public sector, and/or ambulance service. Project management experienceHas strong analytic and critical reasoning skills in order to identify and initiate resource and quality of service improvements across a number of sites which are key to the success of delivery Knowledge of Major Incident Procedures

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