Haematology Outpatient and Daycase General Administrator
2 months ago
Job summary
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
The post holder will be required to work within the Nottingham University Hospital's Haematology Department at the City campus and take responsibility for: managing the day case waiting lists in accordance with the Trust waiting list targets, and handling associated telephone calls.
You will have an understanding of Waiting lists . You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative.
This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone.
Knowledge and experience of Bookwise would be advantageous.
A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.
You will be based in a Day Case reception setting and have patient face to face contact on a daily basis.
Main duties of the job
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, Medway PAS and Bookwise.
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, liaising either in person, telephone, email
Responsible for maintaining accurate records to ensure all admissions for elective procedures are outcomed and completed on Medway PAS, in line with the Trust Access Policy.
About us
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
This is a unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Haematology department.
You will join a busy and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.
Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.
Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
Job description
Job responsibilities
Responsible for adding/removing patients to the NUH waiting list and coordinating/booking theiradmission to hospital, using hospital IT systems Medway PAS/Bookwise.
Ensure patients are added to correct waiting lists using hospital standard operating procedures,Medway PAS
Working to agreed protocols to negotiate patient admissions for day case procedures.
Provide appropriate confirmation of TCI to patient, along with any relevant supporting information.
Ensure all relevant patient information is recorded on the Trusts IT systems and updatedaccordingly in line with Trust Access Policy and Procedures.
Ensure RTT patient data is accurate at all times
Produce admission lists for nurses.
Act as the first point of contact within the Trust for patients who have enquiries regardingadmission details and waiting list queries, either by email,, phone or face to face.
Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets forwaiting times.
Provide non-clinical advice regarding hospital admission to patients seeking further advice fromthe Consultants or lead nurses as required.
Be responsible for adherence to the Trust Access Policy with regard to National and Trust Targetsfor waiting times
In conjunction with the appropriate managers, liaise with external healthcare providers to facilitatethe timely admission of patients.
Be responsible for identifying potential breaches against Trust waiting list targets, and takingtimely and appropriate action to avoid the breach.
Liaise with clinical staff to ensure the availability of any specialist equipment as required.
Work flexibly and provide cross cover for colleagues in the Directorate.
Undertake any other duties and responsibilities, which may reasonably be required.
Deputise for the Waiting List Coordinator where appropriate
Participate in appraisals and personal reviews and work to achieve agreed set objectives.
Participate in appropriate training and development activities.
Participate in team, professional and personal development activities.
Undertake any other duties, which may reasonably be required
Person Specification
Training & Qualifications
Essential
GCSE Level or equivalent standard in Maths/English
Desirable
oExperience of hospital systems such as MEDWAY NOTIS, Medical Office and Bookwise.
Experience
Essential
Understanding of the importance of confidentiality Recent Administration experience ability to multi task competent computer skills
Desirable
Customer service experience recent NHS experience oDemonstrate knowledge of waiting list processes
Communication and relationship
Essential
oWilling and able to work as part of a team oAbility to prioritise workload and use own initiative Ability to communicate verbally in a clear and effective way both face to face and on the telephone
Planning and organisation
Essential
oWorks within prescribed deadlines oConsistently works to high standards Demonstrates an ability to organise own work schedule
Physical skills
Essential
oFrequent use of VDU equipment
Other requirements specific to
Essential
oDemonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace oRemains calm and co-operative under pressure or in difficult and uncertain situations-
Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Haematology Outpatient and Daycase General Administrator. This role will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the Haematology Department.Main ResponsibilitiesManage...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Haematology Outpatient and Daycase General Administrator. This role will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the Haematology Department.Main ResponsibilitiesManage...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organised and efficient General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the team.Main...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the department.Key...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the department.Key...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Haematology Department as a General Administrator. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the department.Key ResponsibilitiesManage the day case...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Haematology Department as a General Administrator. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the department.Key ResponsibilitiesManage the day case...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Haematology Department as a General Administrator. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the department.Key ResponsibilitiesManage the day case...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Haematology Department as a General Administrator. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the department.Key ResponsibilitiesManage the day case...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeJob SummaryWe are seeking a highly organised and efficient General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the team.Main...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the department.Key...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. The successful candidate will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to the department.Key...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. As a key member of our team, you will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to our clinical...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. As a key member of our team, you will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to our clinical...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. As a key member of our team, you will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to our clinical...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. As a key member of our team, you will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to our clinical...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. As a key member of our team, you will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to our clinical...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and detail-oriented General Administrator to join our Haematology Department at Nottingham University Hospitals NHS Trust. As a key member of our team, you will be responsible for managing the day case waiting lists, handling associated telephone calls, and providing administrative support to our clinical...
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Haematology Outpatient and Daycase General
6 months ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timePlease refer to the job description and person specification attached to the advert for the full details of the vacancy. The post holder will be required to work within the Nottingham University Hospital’s Haematology Department at the City campus and take responsibility for: managing the day case waiting lists in accordance with the Trust waiting list...
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeJob SummaryPlease refer to the job description and person specification attached to the advert for the full details of the vacancy.The post holder will be required to work within the Nottingham University Hospital's Haematology Department at the City campus and take responsibility for managing the day case waiting lists in accordance with the Trust waiting...
