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24hr Relief Switchboard Operator

4 months ago

Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

Job summary

We are currently seeking professional and well-presented individuals to join our busy Switchboard team at Salisbury NHS Foundation Trust as a 24hr relief operator.

Our department provides a welcoming 24-hour, 7 days a week telephony and internal emergency response service. Our team based here at Salisbury process circa million calls per year.

As well as receiving and processing calls the switchboard team are also front facing for patients, staff and visitors covering a range of services via the enquiries window situated at the main entrance.

Salary Details : All time worked on Saturday (midnight to midnight) and any weekday after 8pm and before 6am + 35% to hourly rate. All time worked on Sundays and Public Holidays (midnight to midnight) + 69% to hourly rate. Hourly rate starts at £ raising to £

Main duties of the job

We are looking for someone who can work alone and as part of a team, can work well under pressure and able to remain calm in challenging/difficult situations.

The successful candidate would need to be responsible, reliable with excellent people skills as well as having a flexible approach to work.

We are keen to find the right candidate to support the excellent professional service our team provides for this trust.

Previous switchboard or customer care experience would be useful but training and support will be given.

Please find the Main duties, Responsibilities and Person Specification in attached Job Description

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting

Job description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Education / Experience

Essential

Education level of GCSE or equivalent Basic competency in Level of communication skills Level of experience in customer care

Desirable

Previous experience of a switchboard environment