Live In Care Co Ordinator

3 weeks ago

High Lane, United Kingdom Home Instead Full time

Job Description

Work closely with the General Manager to coordinate the development of a high quality private domiciliary care service for older people in the local area. Promote the highest standards of care and service with a focus on person centred care. Manage the process of client acquisition form initial contact to conversion adhering to company policy. Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements. Ensure successful operation of quality control systems and performing quality assurance visits for clients. Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered. Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements. Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority, and Safeguarding. Promote a positive culture in line with the Home Instead ethos and value. Provide inspired leadership to the team making sure that exceptional service is delivered to the clients, and workloads are managed accordingly ensuring safe staffing levels. Ensure that policies and procedures are adhered to by all employees. Maintain the accuracy and integrity of data across all relevant platforms. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Carry out any other duties deemed necessary for the successful operation of the business. Support care consultations, service reviews and completing client support plans. Conduct staff supervision and client QA’s. Create, update and audit client care plans and assist with digital care planning. Maintain accurate client and Care Professional records on Home Instead software and People Planner. Conduct client and Care Professional introductions. Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care. Support and mentor Care Professionals. Maintain regular contact with clients and Care Professionals. Deliver promotional activities both face to face and virtually to increase awareness of Home Instead’s client services and employment opportunities in the local community. Continually deliver a message that reflects our mission, vision and values and delivers our value proposition. Manage own time effectively, prioritising critical tasks and adapt to the changing needs of the business and reacting to new needs or challenges in an effective manner. Responsible for ensuring that processes adhere to and comply with regulations, Franchise Standards, legislation, and brand guidelines. Undertake internal audits to improve service quality and meet Franchise Standards escalating issues where appropriate. Support the Client Experience and Care Professional Experience teams in the preparation for regulatory inspections and Franchise audits. Ensure Marketing campaigns and associated materials adhere to Home Instead’s brand guidelines. Manage all aspects of recruitment activity ensuring compliance with legislation, regulators, and Franchise Standards. Develop and maintain our approach to recruiting on social media by generating interesting, innovative, and timely content and campaigns.  Develop and implement creative recruitment campaigns online and within the local community. Ensure digital content is engaging and kept up to date. Manage the end-to-end candidate experience creating a positive and engaging proposition. Proactively source candidates using a variety of sources which produce high quality candidates. Develop own networks for sourcing candidates within the local community. Use knowledge of the market and competitors to identify and develop the Company’s unique selling propositions and differentiators. Recruitment events and any other appropriate events. Support candidate selection activities. Maintain the accuracy and integrity of recruitment related information using the Smart Recruiters Applicant Tracking System (ATS). Optimise the recruitment tools available and keep up to date on best practice approaches. Achieve targeted recruitment figures.

Qualifications

NVQ Level 3 in Health and social Care 

Driving Licence 

Previous Experience in Health Care Management 

Additional Information

Extensive care experience with a proven track record in providing consistent excellent customer service.  Proven experience in leading, training and managing a team to provide high quality Live In domiciliary care services.  Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.  Strong skills in conducting care assessment and care planning.  Good understanding of systems and processes.  Excellent interpersonal and communication skills.  Ability to inspire others and build fantastic working relationships.  Strong organisation and planning skills.  Drive and motivation to take on a broad role and develop care services.  Passionate about providing the highest quality of care.  Demonstrate achievement of business growth targets.  Ability to work well and accurately under pressure.  Be responsive, agile and remain calm whilst dealing with multiple priorities.  Be flexible to meet demands of the business including participating in an on-call rota.  Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.  Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.  Experience of working with MAR sheets and medication in a supervisory role. Must understand the importance of confidentiality working within current legislation. Be organised and flexible to meet the needs of the business. Confidence to escalate non-compliance issues. Previous experience of working to quality standards. Good understanding of legislation relating to recruitment including Enhanced Criminal Record checks, referencing and Right to Work checks. Experience of social media and other digital communication tools for recruitment purposes. Experience of using a variety of attraction methods to source high quality candidates. Understanding of candidate screening and selection processes. Flexibility to work outside 9-5 Monday to Friday to meet the demands of the business. Strong interpersonal skills with the ability to build rapport quickly. Excellent verbal and written communication skills.  Team player who is self-motivated, results driven and resilient.

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