Service and Support Co-ordinator
7 months ago
***
**Service & Support Co-ordinator
**Job Title: Service and Support Coordinator**
**Salary: £market rate**
**Type: Full-Time, Permanent**
**Department: Service & Support Department**
**Location: High Wycombe, Buckinghamshire**
**Report to: Service Operations Manager**
**Benefits: Private Health Cover**
**Main Purpose of the Role**
The Service & Support Co-ordinator will support both residential high net-worth individuals and
high-end corporate companies who have Audio Visual systems including Video Conferencing, IT,
Control Systems, screens, cinemas and digital signage installed. These systems may have been
installed by Smartcomm or an alternative AV integrator. Customer service and continuous
communication with our clients is essential and key to this role, so a good telephone manner and
This person will be office based, Monday - Friday, 08.30am - 5.30pm and will receive calls from
Smartcomm’s clients. Attention to detail and information gathering is crucial. In turn, they will then
liaise internally with Smartcomm’s Technical Team who will diagnose the fault and advise next steps/
best course of action, whether this is for telephone support (provided by the Technical Team) or
whether an engineer’s visit is to be scheduled, in line with Service Level Agreement. Should the client
not have a service agreement in place, a quote will be raised for approval. Once approved, a job
number is issued, and Finance advised. Upon receipt of cleared funds (advised by Finance) an
engineer’s visit is arranged. This is the same process should parts be required.
Throughout this process, a ticket is to be raised via Axis (Smartcomm’s ticketing system) and updated
continually until resolution and completion.
client. Excellent organisation skills and being able to manage multiple tasks and enquiries is key as is
communication, i.e. ensuring any follow up needed is conveyed both externally, to the client, and
internally, with the Technical Team and or engineers.
A proactive approach and positive attitude are essential.
**Main Responsibilities**
1) Ensure high levels of pro-active customer service at all times.
2) Provide regular contact with all our customers, building relationships and showing empathy
whilst working towards finding solutions, in a timely manner.
3) Work with the Service & Support team providing support to the Service & Support Director and
Service Desk & Operations Manager.
4) Liaise with the Service & Support technical team to provide information and quotes to our
clients.
5) Schedule engineers in line with each client’s service level agreement.
6) Manage the engineer’s diary ensuring sufficient time to travel to/from each site as well as
coordinating their time on site.
7) Should costs be incurred to the client, relay these costs to the customer whilst documenting the
process.
8) Responsible for the resolution of all reported faults from first point of contact through to
completion.
9) Constant contact with procurement department, always reassuring orders are documented,
placed, received, and return engineer visits booked, as necessary.
10) Handle all client complaints, calmly, professionally, and comprehensively. Should escalation be
necessary, involve the Service & Support Manager as required.
11) Liaise with Property Management Companies/Main Contractors for defect liabilities.
12) Ensure record keeping is at its best and up to date to include spreadsheets, ticketing systems
and the Service & Support diary as well as sending tickets/reports to clients on completion of
works.
**Qualification and Experience**
learn and progress within the organisation. Good computer skills are essential, in particular
experience using Microsoft Outlook, Word and Excel, ideally up to intermediate level.
**Key Skills & Achievements
**Required Desired**
skills and experience: to be able to demonstrate the following:
Excellent interpersonal and communication skills Minimum 5 years office-based customer service
(high level) experience
Ability to coordinate multiple scheduling over varying Prior experience in a technology company
time periods
Meticulous and proven organisational skills Live within a 10-mile radius of High Wycombe
Flexible and able to multi-task under pressure
Ability to negotiate and persuade others to meet goals
Attention to detail and methodical in record keeping
Demonstrate a high level of empathy with customers,
very strong customer service ethos, good complaint
handler
To be considered for this position, please submit a copy of your current CV to
-
Sales Support Co-ordinator
1 day ago
High Wycombe, United Kingdom Trio Recruitment Full timeDo you have great organising skills and an excellent customer focus? We are working with a forward thinking, highly respected product design and installation company who need a superb Administrator/Co-ordinator to support their Sales team. - **The Role**:_ Based in High Wycombe 4 days a week plus 1 day a week at their London office, you'll be providing day...
-
Facilities Co-ordinator
2 months ago
High Wycombe, United Kingdom CV-Library Full timeFacilities Co-ordinator, part-time 25hrs/5 days week High Wycombe, Fully Office-based role Fantastic, newly-created role for an experienced Administrator with a facilities / office administration background, to join a hugely successful, market-leading company based in High Wycombe, Bucks. The Role: Reporting into the HR Manager, you'll be responsible...
-
Customer Experience Co-ordinator
2 days ago
High Wycombe, United Kingdom Instron Full timeCompany Description This position is located at our European headquarters within the Customer Experience Team in High Wycombe, UK. **Job Description**: To provide proactive co-ordination and organisation for order fulfilment and escalated customer issues for Dynamic Systems products. Managing actions and timelines across all key stakeholders for new...
-
Assistant Technical Co-ordinator
3 days ago
High Wycombe, United Kingdom GCB Recruitment Full timeOur client is a New Homes Developer in the Home Counties and South East of England. Established over 30 years ago, its aim is to build quality new homes, involving the customer at the heart of everything they do. They are currently recruiting for an AssistantTechnical Co-ordinator to join their team in the High Wycombe area. You will be the main point of...
-
Shipping & Logistics Co-ordinator
7 months ago
High Wycombe, United Kingdom CineArk Full time**Full time** **Shipping and Logistics Coordinator**: **About CineArk**: CineArk is one of the UK’s leading film production and TV equipment rental houses. We offer storage, maintenance and technical support to film crew working in the industry. We are a young company, but our commitment to innovation, technical excellence and customer support has quickly...
-
New Homes Team Co-ordinator
2 days ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full timeOur client, a rapidly growing Top 250 law firm, is looking for a Team Co-ordinator to join their New Homes Team. This is a fantastic opportunity to join at a period or growth and develop your career. It's a brand new role to complement the existing team and assist with a growing client base. The role is Monday to Friday 9am - 5.30pm, office based. Bucks...
-
Service Co-ordinator
7 months ago
High Wycombe, United Kingdom The Focusrite Group Full time**Service Co-Ordinator** **Based**: High Wycombe **Term**: Permanent, Full time **Salary**: Dependant on experience + excellent benefits **The Company**: The company was founded in 1971 by engineering maestro Dave Martin. His vision was to enable bands to play to larger audiences and be properly heard for the first time. The reputation of Martin Audio...
-
Website Content Co-ordinator
4 days ago
High Wycombe, United Kingdom CSSC Full time**The opportunity**: An exciting opportunity to join our Customer Experience Team. The Website Content Co-ordinator role will focus on supporting and collaborating with the Marketing and Digital teams in the maintenance and development of CSSC’s digital platforms, which include the website, ecommerce platform and microsites. Enhancing our website to...
-
Co-ordination and Development Officer
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom South Bucks Hospice at Butterfly House Full timeSouth Bucks Hospice, Butterfly House is expanding its care services in the local community, and we are looking for an administrative professional to support our growth. As a Patient Services Administrator, you will play a key role in providing high-quality administration and clerical support to our clinical team.The ideal candidate will have excellent...
-
Senior Care Co-ordinator
2 days ago
High Wycombe, United Kingdom Oxford Health NHS Foundation Trust Full timeWe are looking to recruit a band 7 Senior care co-ordinator from a Nursing, Social work or Occupational Therapy background to join our established, supportive Older Adult Community Mental Health Team, based at our newly re-furbished South Bucks hub in Saffron House High Wycombe. You will work in collaboration with partnership agencies such as Bucks County...
-
Planner & Co-ordinator
9 months ago
High Blantyre, United Kingdom Cleartech Full time**Location**: Blantyre, Scotland**: **Job Type**: Full-time**: **Description**:**:** Cleartech is looking for an individual with a strong customer service and planning background to join our team!** *** Key duties & Responsibilities** *** The role involves all aspects of planning duties including co-ordinating works and liaising with engineers, customers,...
-
Communications Co-ordinator
6 months ago
High Wycombe, United Kingdom Chiltern Recruitment Full timeOur client, owned by one of the fastest growing Franchise networks in the world, is looking for a Communications Co-ordinator to literally ‘hit the ground running’. This role would be ideal for someone looking to develop their career in communications and would likely be a third step in their communications career. You will need to be experienced with...
-
Service Co-ordinator
7 months ago
High Wycombe, United Kingdom The Focusrite Group Full time**Service Co-Ordinator - Martin Audio** **Based**: High Wycombe **Term**: Permanent, Full time **Salary**: Dependant on experience + excellent benefits **The Company**: Martin Audio is one of the brands within the Focusrite family. Focusrite plc is a listed audio products Group that develops software / hardware products for the music generation...
-
Customer Service Co Ordinator
5 days ago
High Wycombe, United Kingdom Reed Business Support Full time**Customer Service Coordinator - High Wycombe - Permanent - £21,000 to £23,000 per annum!** This fantastic, well-established business in High Wycombe are looking to recruit a Customer Service Coordinator to join their fun team! You will be responsible for answering all calls into the department and ensuring that they are handled quickly and tofull...
-
Iapt Care Co Ordinator
2 days ago
High Wycombe, United Kingdom Oxford Health NHS Foundation Trust Full timeWe are looking for an IAPT Care Co-Ordinator for our IAPT (Improving Access to Psychological Therapies) service in Buckinghamshire. Healthy Minds is a nationally recognised, high-performing and innovative IAPT service supporting around 10,000 adults every year to manage their common mental health difficulties, such as anxiety and depression. This position...
-
Recruitment Co-ordinator Part Time
7 months ago
High Wycombe, United Kingdom Dreams LTD Full timeAt Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we'd like to make work a special place to be too. We're the UK's most loved bed retailer, so it's important our people feel the love as well. There's over 250 of us at our affectionally named 'Bedquarters' in High Wycombe, Buckinghamshire, where every...
-
Publications Co-ordinator
4 days ago
High Wycombe, United Kingdom Element Materials Technology Full timeElement has an opportunity for a **Publications Co-ordinator** to work part time for our BM TRADA business in High Wycombe. This is a great opportunity to join a busy and market leading Testing, Inspection and Certification business. Do you enjoy going the extra mile to deliver a great service? We have an opportunity for a confident, efficient, 'can do'...
-
Supply Chain Co-ordinator
7 months ago
High Wycombe, United Kingdom Trend Networks Full timeTREND Networks have an exciting new position available for a Supply Chain Co-ordinator to optimize our supply chain. **Main objectives**: - To work as part of a team to support the Head of Supply Chain to ensure business objectives are met and maintained in both the UK and the wider global business. **Key Accountabilities** - Manage the monthly inventory...
-
High Wycombe, United Kingdom 5G Communications Ltd Full timeCorporate Internal Account Co-Ordinator The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m.Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions...
-
Culture and Performance Co-ordinator
7 months ago
High Wycombe, United Kingdom Red Kite Community Housing Full time**Reports to**: Senior Culture and Performance Manager As an organisation we want to be the best and we know we need the most talented people to help us get there. Like us, you’ll have a real passion for maximising the potential of people and be excited to help us to deliver our ambitious approach to Culture and Performance. **What we need you to do: -...