Service and Support Co-ordinator

3 weeks ago

High Wycombe, United Kingdom Smartcomm Full time

***

**Service & Support Co-ordinator
**Job Title: Service and Support Coordinator**

**Salary: £market rate**

**Type: Full-Time, Permanent**

**Department: Service & Support Department**

**Location: High Wycombe, Buckinghamshire**

**Report to: Service Operations Manager**

**Benefits: Private Health Cover**

**Main Purpose of the Role**
The Service & Support Co-ordinator will support both residential high net-worth individuals and
high-end corporate companies who have Audio Visual systems including Video Conferencing, IT,
Control Systems, screens, cinemas and digital signage installed. These systems may have been
installed by Smartcomm or an alternative AV integrator. Customer service and continuous
communication with our clients is essential and key to this role, so a good telephone manner and

This person will be office based, Monday - Friday, 08.30am - 5.30pm and will receive calls from
Smartcomm’s clients. Attention to detail and information gathering is crucial. In turn, they will then
liaise internally with Smartcomm’s Technical Team who will diagnose the fault and advise next steps/
best course of action, whether this is for telephone support (provided by the Technical Team) or
whether an engineer’s visit is to be scheduled, in line with Service Level Agreement. Should the client
not have a service agreement in place, a quote will be raised for approval. Once approved, a job
number is issued, and Finance advised. Upon receipt of cleared funds (advised by Finance) an
engineer’s visit is arranged. This is the same process should parts be required.

Throughout this process, a ticket is to be raised via Axis (Smartcomm’s ticketing system) and updated
continually until resolution and completion.

client. Excellent organisation skills and being able to manage multiple tasks and enquiries is key as is
communication, i.e. ensuring any follow up needed is conveyed both externally, to the client, and
internally, with the Technical Team and or engineers.

A proactive approach and positive attitude are essential.

**Main Responsibilities**

1) Ensure high levels of pro-active customer service at all times.

2) Provide regular contact with all our customers, building relationships and showing empathy

whilst working towards finding solutions, in a timely manner.

3) Work with the Service & Support team providing support to the Service & Support Director and

Service Desk & Operations Manager.

4) Liaise with the Service & Support technical team to provide information and quotes to our

clients.

5) Schedule engineers in line with each client’s service level agreement.

6) Manage the engineer’s diary ensuring sufficient time to travel to/from each site as well as

coordinating their time on site.

7) Should costs be incurred to the client, relay these costs to the customer whilst documenting the

process.

8) Responsible for the resolution of all reported faults from first point of contact through to

completion.

9) Constant contact with procurement department, always reassuring orders are documented,

placed, received, and return engineer visits booked, as necessary.

10) Handle all client complaints, calmly, professionally, and comprehensively. Should escalation be

necessary, involve the Service & Support Manager as required.

11) Liaise with Property Management Companies/Main Contractors for defect liabilities.

12) Ensure record keeping is at its best and up to date to include spreadsheets, ticketing systems

and the Service & Support diary as well as sending tickets/reports to clients on completion of

works.

**Qualification and Experience**

learn and progress within the organisation. Good computer skills are essential, in particular

experience using Microsoft Outlook, Word and Excel, ideally up to intermediate level.

**Key Skills & Achievements
**Required Desired**

skills and experience: to be able to demonstrate the following:
Excellent interpersonal and communication skills Minimum 5 years office-based customer service

(high level) experience

Ability to coordinate multiple scheduling over varying Prior experience in a technology company

time periods

Meticulous and proven organisational skills Live within a 10-mile radius of High Wycombe

Flexible and able to multi-task under pressure

Ability to negotiate and persuade others to meet goals

Attention to detail and methodical in record keeping

Demonstrate a high level of empathy with customers,

very strong customer service ethos, good complaint

handler

To be considered for this position, please submit a copy of your current CV to

  • Service Co-ordinator

    2 months ago

    High Wycombe, United Kingdom Chiltern Recruitment Ltd Full time

    Our client a local company based in High Wycombe is looking for an Experienced Full Time Service Co-Ordinator. This role has come about due to a growing increase in workload. You will work alongside their current service co-ordinator and report directly to the Customer Service Manager. You must be able to interact with customers and sub-contractors alike to...

  • Service and Support Co-ordinator

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom Smartcomm Full time

    *****Service & Support Co-ordinatorJob Title: Service and Support CoordinatorSalary: £market rateType: Full-Time, PermanentDepartment: Service & Support DepartmentLocation: High Wycombe, BuckinghamshireReport to: Service Operations ManagerBenefits: Private Health CoverMain Purpose of the RoleThe Service & Support Co-ordinator will support both residential...

  • Sales Support Co-ordinator

    2 months ago

    High Wycombe, United Kingdom Trio Recruitment Full time

    Do you have great organising skills and an excellent customer focus? We are working with a forward thinking, highly respected product design and installation company who need a superb Administrator/Co-ordinator to support their Sales team. - **The Role**:_ Based in High Wycombe 4 days a week plus 1 day a week at their London office, you'll be providing day...

  • Project Co-Ordinator

    5 days ago

    High Wycombe, United Kingdom Gold Group Full time

    Job Title: Project Co-Ordinator Location: High Wycombe - Hybrid Included Salary: £DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Preparation and maintenance of project plans maximising use of all available project management tools, APM (Advantage), IFS Knowledge Join Our Team as a Project Co-Ordinator and bring...

  • Office Co-ordinator

    3 weeks ago

    High Wycombe, United Kingdom Bucks and Berks Recruitment Full time

    We are currently recruiting for a fantastic company based in High Wycombe. We are looking for a bright, motivated and conscientous Administrator with good IT skills in PowerPoint and Word to support a team with a wide range of admin duties to a busy salesteam. This role is based 4 days a week in High Wycombe with 1 day a week travel to the London...

  • Project Co-Ordinator

    5 days ago

    High Wycombe, United Kingdom Gold Group Full time

    Job Title: Project Co-OrdinatorLocation: High Wycombe - Hybrid IncludedSalary: £DOE - We are booking interviews next week! Please call or email for a slotKey Skills: Preparation and maintenance of project plans maximising use of all available project management tools, APM (Advantage), IFS KnowledgeJoin Our Team as a Project Co-Ordinator and bring Projects...

  • Project Co-ordinator

    5 days ago

    High Wycombe, United Kingdom FryerMiles Full time

    Project Co–Ordinator - SC Cleared – £38,000 to £45,000 per year – High Wycombe – (Hybrid working) FryerMiles are delighted to be working a global defence business to assist with the recruitment of Project Co-ordinator to join their team. The successful candidate will hold valid SC clearance or have previous experience in the Defence, Aerospace or...

  • Project Co-ordinator

    4 days ago

    High Wycombe, United Kingdom FryerMiles Full time

    Project Co–Ordinator - SC Cleared – £38,000 to £45,000 per year – High Wycombe – (Hybrid working)FryerMiles are delighted to be working a global defence business to assist with the recruitment of Project Co-ordinator to join their team.The successful candidate will hold valid SC clearance or have previous experience in the Defence, Aerospace or...

  • Service Co-ordinator

    5 days ago

    High Wycombe, United Kingdom The Focusrite Group Full time

    **Service Co-Ordinator** **Based**: High Wycombe **Term**: Permanent, Full time **Salary**: Dependant on experience + excellent benefits **The Company**: The company was founded in 1971 by engineering maestro Dave Martin. His vision was to enable bands to play to larger audiences and be properly heard for the first time. The reputation of Martin Audio...

  • Service Co-ordinator

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom The Focusrite Group Full time

    Service Co-Ordinator - Martin AudioBased: High WycombeTerm: Permanent, Full timeSalary: Dependant on experience + excellent benefitsThe Company:Martin Audio is one of the brands within the Focusrite family. Focusrite plc is a listed audio products Group that develops software / hardware products for the music generation market.The Company enjoys an...

  • Referral Access Co-ordinator

    1 month ago

    High Wycombe, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

    An administrative Co-ordinator is required to provide administrative, telephone and data system support within the Wycombe Adult Community Healthcare Team in an efficient, effective and high-quality manner The post holder will be responsible for the coordination of their workload to meet the demands of the District Nursing service, and those within the...

  • Referral Access Co-ordinator

    3 days ago

    High Wycombe, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

    An administrative Co-ordinator is required to provide administrative, telephone and data system support within the Wycombe Adult Community Healthcare Team in an efficient, effective and high-quality mannerThe post holder will be responsible for the coordination of their workload to meet the demands of the District Nursing service, and those within the...

  • Shipping & Logistics Co-ordinator

    5 days ago

    High Wycombe, United Kingdom CineArk Full time

    **Full time** **Shipping and Logistics Coordinator**: **About CineArk**: CineArk is one of the UK’s leading film production and TV equipment rental houses. We offer storage, maintenance and technical support to film crew working in the industry. We are a young company, but our commitment to innovation, technical excellence and customer support has quickly...

  • Assistant Technical Co-ordinator

    3 weeks ago

    High Wycombe, United Kingdom GCB Agency Recruitment Full time

    Our client is a New Homes Developer in the Home Counties and South East of England. Established over 30 years ago, its aim is to build quality new homes, involving the customer at the heart of everything they do. They are currently recruiting for an AssistantTechnical Co-ordinator to join their team in the High Wycombe area. You will be the main point of...

  • Assistant Technical Co-ordinator

    3 weeks ago

    High Wycombe, United Kingdom GCB Agency Recruitment Full time

    Our client is a New Homes Developer in the Home Counties and South East of England. Established over 30 years ago, its aim is to build quality new homes, involving the customer at the heart of everything they do. They are currently recruiting for an AssistantTechnical Co-ordinator to join their team in the High Wycombe area. You will be the main point of...

  • Uk Project Co-ordinator

    3 days ago

    High Wycombe, Buckinghamshire, United Kingdom Vitalograph Full time

    What we offer:***23 days annual leave***Excellent company pension scheme***Death in service benefit of 4 x salary***Company contributed private medical insurance***Exciting progression opportunities***Learning & Development initiativesDue to expansion & growth in our clinical trials department, we now have an exciting opportunity available for a Project...

  • Service Co-ordinator

    2 days ago

    High Wycombe, Buckinghamshire, United Kingdom The Focusrite Group Full time

    Service Co-OrdinatorBased: High WycombeTerm: Permanent, Full timeSalary: Dependant on experience + excellent benefitsThe Company:The company was founded in 1971 by engineering maestro Dave Martin. His vision was to enable bands to play to larger audiences and be properly heard for the first time. The reputation of Martin Audio speakers quickly grew and soon...

  • Sales Support Co-ordinator

    3 days ago

    High Wycombe, Buckinghamshire, United Kingdom Trio Recruitment Full time

    Do you have great organising skills and an excellent customer focus? We are working with a forward thinking, highly respected product design and installation company who need a superb Administrator/Co-ordinator to support their Sales team.- The Role:_Based in High Wycombe 4 days a week plus 1 day a week at their London office, you'll be providing day to day...

  • Senior Training Co-ordinator

    3 days ago

    High Wycombe, Buckinghamshire, United Kingdom Vitalograph Full time

    U.K.Senior Training Co-Ordinator - Clinical TrialsVitalograph - Maids Moreton, BuckinghamWhat we offer: 23 days annual leave Excellent company pension scheme Death in service benefit of 4 x salary Company contributed private medical insurance Exciting progression opportunities Learning & Development initiativesVitalograph is a leading manufacturer of medical...

  • Business Services Co-ordinator

    2 weeks ago

    High Wycombe, United Kingdom National Trust Full time

    Are you an engaging helpful individual who is known for their excellent organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator. The role is 30 hrs per week over four days Monday - Friday (working days to be agreed) and one weekend day every four weeks or a full weekend every...