Website Content Co-ordinator

4 days ago


High Wycombe, United Kingdom CSSC Full time

**The opportunity**:
An exciting opportunity to join our Customer Experience Team. The Website Content Co-ordinator role will focus on supporting and collaborating with the Marketing and Digital teams in the maintenance and development of CSSC’s digital platforms, which include the website, ecommerce platform and microsites. Enhancing our website to increase traffic, conversion, and search ranking. You will work closely with the wider Customer Experience Team to improve the member experience at a National and Local level.

You will be reporting to Website Manager.

**What you will do**:
**Website Co-ordination**:

- Updating the website - Researching, copy, source, create, edit and publish accurate and effective online content for websites and microsites. Showcase a fun, dynamic and vibrant CSSC offer using images, videos, and rich copy to achieve this.
- Ensure all content has an appropriate and consistent tone of voice and follows house style guidelines; and that CSSC’s corporate identity and branding is safeguarded.
- Exceptionally high standards for QA of content across the website.
- Developing, refreshing and optimising web pages to enhance the user experience (UX). Ensuring all content is accurately tagged to for the Analytics.
- Supporting the front-end development of the company websites.
- Maintenance and correcting defects on the websites
- Making recommendations and suggesting changes to improve site and page optimisation.
- Provide support on UAT testing for any new developments and platforms.
- Collaborate with member services team to ensure excellent member experience through constant troubleshooting and quality assurance of site navigation and performance.
- Coordinate with internal teams to plan ongoing system changes and resolve issues with the CSSC digital platforms.
**SEO**
- Review and monitor CSSC’s SEO performance within Searchmetrics.
- Ensure evaluation and tracking is in place to monitor campaigns.
- Keyword research including competitor research.
- Maintain a high level of product knowledge to ensure that the organisation remains well positioned amongst competitors.
**Volunteer Support**
- Support volunteers by assisting them in uploading new content to their respective regions/areas, using the content submitted by the volunteer to construct benefit & news pages within the CMS.
**About you**:

- Excellent communication skills, both written and verbal.
- Keen eye for detail and understanding of UX best practices
- Ability to work effectively and collaboratively in a cross-functional environment.
- Organised with good attention to detail and the ability to work to tight deadlines.
- Problem solver, personable and positive attitude.
- Good team player, self-motivated and able to work on own initiative.
- Ability to regularly communicate the status of content updates to the appropriate stakeholders.
- To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events - to gather direction of these teams as a whole and their top priorities for content updates.
**Key Skills & Experience**:

- At least 1 years’ experience in an e-commerce/digital content role.
- Knowledge of e-commerce, website content and technologies.
- Experience with Magento 2, searchmetrics. SEMrush or similar is desirable.
- Basic knowledge of HTML.
- Maintain a good relationship with all key teams - Marketing, Creative, Product, Volunteering to communicate and gather direction for content.
- Ability to balance conflicting and changing demands through prioritisation.
- Organised with good attention to detail and written communication skills.
- Collaborative approach and ability to build relationships across various departments.
Reference ID: Web Content Co-Ordinator -004

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Wellness programmes
- Work from home
Schedule:

- Monday to Friday
COVID-19 considerations:
Temperature check on arrival at Head Office, screen providers and protectors on all desks, sanitisation throughout the office.

Application question(s):

- Experience with SEO and CMS
**Experience**:

- ecommerce/digital: 1 year (preferred)
Work remotely:

- No


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