Senior Business Support Officer

5 days ago

Wakefield, United Kingdom NHS West Yorkshire Integrated Care Board Full time

Job summary

Shortlisting - 9th Dec

Interview - 17th Dec

If you are looking for new challenges, an opportunity has arisen for a dynamic, motivated, experienced senior administrator to support our Section 117 aftercare case manager. The post holder will assist in the day-to-day management of the patient management information system within the Section 117 service, providing support to the staff and all users of the service once discharged from qualifying detention under the MHA. They will lead on the administration of the Case Management of Section 117 aftercare adults. They will maintain the quality and content of data held within the patient management information systems including service agreements and any associated invoice payments through the oracle system for S117 LD & MH and Locked rehab patients.

Main duties of the job

The post holder will resolve day-to-day s117 problems independently, using own judgment and analysis of the situation to come to a decision where there are several options or solutions available

Contribute towards the review, development and implementation of administrative processes for patients under Section 117 service once discharged from qualifying detention

Ensure administrative resources are deployed as effectively as possible to meet the needs of the s117 service and communicate any issues to senior management and the Section 117 aftercare case manager.

Develop and maintain a s117 patient review timetable, ensuring that any s117 and associated CTRs/Tribunals are timetabled appropriately and organised in a timely way.

About us

NHSWest Yorkshire ICB is responsible for improving population health and reducinginequalities to meet the diverse health needs of its population and is part ofthe West Yorkshire Health and Care Partnership which includes organisations,local councils, health and care providers and voluntary, community and socialenterprise organisations.

Weare dedicated to fostering an inclusive workplace that values diversity,viewing it as a key strength aligned with our mission and values. We believediverse ideas and backgrounds enhance creativity and improve patient outcomes.

We are committed to creating a supportive workplace wherecontributions are valued, wellbeing is prioritised, and colleagues can reachtheir full potential. We welcome applications from all areas of the community,who meet the criteria for the role, regardless of their protectedcharacteristics.

We operate a Carer friendly working environment, encouragingCarers to self-identify themselves and offer a working Carer a Mindful Employer, we are positive andenabling towards all employees and job applicants with a mental health a DisabilityConfident Employer, wecommit to shortlisting suitableapplicants who meet the essential criteria for an interview. Please inform usof any adjustments you may require.

We reserve the right toclose this job advert early if we receive a high volume of applications.

Job description

Job responsibilities

Assist in the day-to-day management of the patient management information system within the Section 117 service, providing support to the staff and all users of the service once discharged from qualifying detention under the MHA .

The post holder will ensure that s117 care packages are set up as appropriate and s117 invoices paid within the agreed timescales

Deal with complex admin/funding s117 issues within own area of work

Liaise with s117 patients/representatives

To maintain constructive relationships with a broad range of internal and external stakeholders

Arrange s117 review meetings using electronic diary systems, using initiative to manage time and resources to the diary holders convenience

Person Specification

Qualifications

Essential

Knowledge of Section 117 Educated to GCSE standard, NVQ 3 level in relevant subject or an equivalent level of qualification or significant equivalent previous proven experience Experience of secretarial and clerical systems Evidence of client facing experience (in an NHS setting or equivalent)

Skills & behaviours

Essential

Excellent communication skills, verbal and written, with the ability to adjust their communication style and content to suit the audience Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems Ability to work flexibly to meet the needs of the service and ensure a customer focused response

Additional Requirements

Essential

Able to demonstrate excellent time management skills to prioritise own and staff workload within team resources on a daily basisX

Experience

Essential

Demonstrate a working knowledge of a wide range of Microsoft Office products Computer literate with an ability to use the required systems/office packages Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines

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