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GP receptionist Glenpark

1 month ago

Gateshead, United Kingdom Glenpark Medical Practice Full time

Job summary

This is an excellent opportunity to join our team of dynamic and forward thinking receptionists based over two sites.

Main duties of the job

You will be the first point of contact for patients and will project a positive and friendly image to both patients and other visitors, either in person or via the telephone.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.

You will also undertake a variety of administrative duties to assist in the smooth running of the practices.

About us

Glenpark & Teams Medical Partnership has been serving the population of Dunston, Teams and the surrounding area for over 100 years.

The Practices are situated with easy access to the A1 and the Metro Centre.

The Practice boundary covers Dunston, Whickham, Swalwell, Lobley Hill, Teams and some of Bensham.

Job description

Job responsibilities

The below list is not exhaustive but contains some of the main duties of the role:

* Greet patients and visitors to the practice and maintain a welcoming disposition at all times

* Answer general enquiries and explain surgery practice and procedures.

* Navigate patients to the most appropriate professional

* Register new NHS patients, and supply all new patients with the essential information about the practice.

* Receive and process requests for repeat prescriptions

* Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate

* Arrange follow-up appointments with doctors, nurses and other health professionals

* Answer all telephone calls in a courteous manner and deal with them appropriately

Person Specification

Knowledge and skills

Essential

Good communication skills. An understanding, acceptance and adherence to the need for strict confidentiality. Ability to work under pressure. Availability to work over two sites between and

Desirable

Experience of working in General Practice or the NHS environment would be highly desirable. *Knowledge of Emis Web clinical systems. *Pleasant and articulate. Experience of working with public/patients *Experience of working in primary care

Qualifications

Essential

Good standard of basic education, especially in English and Mathematics