Receptionist

5 months ago


Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

To provide clerical support to Medical & Nursing staff within Women’s Health Clinic/Maternity

To be responsible for all data entry onto Medway/Badger for activity generated by community midwives

To undertake clerical duties at the direction of senior staff

To receive patients to the clinic quickly and efficiently, dealing with any queries tactfully and discreetly

To answer telephone queries from the public and hospital staff, redirecting complex queries and messages to the appropriate person promptly

To make and amend patient appointments accurately and promptly identifying any problems to the Team Leaders

To create and update patients records within Medway/Badger and Radiology Management System

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

To receive patients to the clinic quickly and efficiently, dealing with any queries tactfully and discreetly

To answer telephone queries from the public and hospital staff, redirecting complex queries and messages to the appropriate person promptly

To make and amend patient appointments accurately and promptly identifying any problems to the Team Leaders

To create and update patients records within Medway/Badger and Radiology Management System

To contact patients over the telephone as necessary

To organise appointments for the Termination Bureau, obtaining accurate and appropriate information from GP’s and ensuring departmental guidelines regarding time limits are adhered to, and notifying Team Leaders of adherence to timescales is not possible

Responsibility for the accurate data entry of all Out-patient activity for the community midwives

Responsibility for the accurate data entry of all relevant information into Badger system

Responsibility for the closure of all referrals on Medway/Badger systems when the patient has been discharged from community midwives or miscarriages, stillbirths or neonatal deaths adhering to departmental guidelines

To open, action and distribute post accurately and efficiently

To order all necessary stationary

To order RVI notes/HIPG packs

To use folder tracking to ensure all hospital notes are accounted for

To participate in the training and supervision of new clerical staff

To work with Team Leader to ensure written procedures are kept up to date

Ensuring personal development is achieved and maintained through mandatory and extra
- curricular training

To be fully aware and comply with all departmental and hospital procedures and protocols making sure the related clerical duties are carried out accordingly

To record statistical information as and when required


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