Receptionist
5 months ago
To provide clerical support to Medical & Nursing staff within Women’s Health Clinic/Maternity
To be responsible for all data entry onto Medway/Badger for activity generated by community midwives
To undertake clerical duties at the direction of senior staff
To receive patients to the clinic quickly and efficiently, dealing with any queries tactfully and discreetly
To answer telephone queries from the public and hospital staff, redirecting complex queries and messages to the appropriate person promptly
To make and amend patient appointments accurately and promptly identifying any problems to the Team Leaders
To create and update patients records within Medway/Badger and Radiology Management System
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
To receive patients to the clinic quickly and efficiently, dealing with any queries tactfully and discreetly
To answer telephone queries from the public and hospital staff, redirecting complex queries and messages to the appropriate person promptly
To make and amend patient appointments accurately and promptly identifying any problems to the Team Leaders
To create and update patients records within Medway/Badger and Radiology Management System
To contact patients over the telephone as necessary
To organise appointments for the Termination Bureau, obtaining accurate and appropriate information from GP’s and ensuring departmental guidelines regarding time limits are adhered to, and notifying Team Leaders of adherence to timescales is not possible
Responsibility for the accurate data entry of all Out-patient activity for the community midwives
Responsibility for the accurate data entry of all relevant information into Badger system
Responsibility for the closure of all referrals on Medway/Badger systems when the patient has been discharged from community midwives or miscarriages, stillbirths or neonatal deaths adhering to departmental guidelines
To open, action and distribute post accurately and efficiently
To order all necessary stationary
To order RVI notes/HIPG packs
To use folder tracking to ensure all hospital notes are accounted for
To participate in the training and supervision of new clerical staff
To work with Team Leader to ensure written procedures are kept up to date
Ensuring personal development is achieved and maintained through mandatory and extra
- curricular training
To be fully aware and comply with all departmental and hospital procedures and protocols making sure the related clerical duties are carried out accordingly
To record statistical information as and when required
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