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Receptionist for General Practice at Glenpark
2 months ago
Position Overview
We are excited to offer a fantastic opportunity to become a part of our dedicated and innovative team of receptionists, working across multiple locations.
Key Responsibilities
As the initial point of contact for patients, you will embody a warm and welcoming demeanor, ensuring a positive experience for all visitors, whether in person or over the phone.
Your role will involve:
- Welcoming patients and guests to the practice, maintaining a friendly atmosphere at all times.
- Addressing general inquiries and clarifying practice protocols and procedures.
- Guiding patients to the appropriate healthcare professional.
- Registering new NHS patients and providing essential information about our services.
- Processing requests for repeat prescriptions efficiently.
- Recording and relaying electronic communications to district nurses, health visitors, and other relevant staff.
- Scheduling follow-up appointments with doctors, nurses, and other healthcare providers.
- Answering all incoming calls courteously and managing them effectively.
About Glenpark Medical Practice
Glenpark Medical Practice has a long-standing history of serving the local community, providing quality healthcare for many years.
Our practice is conveniently located, ensuring easy access for our patients.
Candidate Profile
Essential Skills
- Excellent communication abilities.
- A strong commitment to maintaining confidentiality.
- Capability to perform under pressure.
- Flexibility to work across multiple locations.
Desirable Attributes
- Previous experience in a General Practice or NHS setting is highly advantageous.
- Familiarity with Emis Web clinical systems.
- A pleasant and articulate demeanor, with experience in public or patient-facing roles.
- Background in primary care is a plus.
Qualifications
Required
- A solid educational background, particularly in English and Mathematics.